Onboarding Coordinator

2020 Companies•Atlanta, GA

2d•Remote

About The Position

2020 Companies is seeking an Onboarding Coordinator to join its Shared Services Team. The role delivers a high-quality, seamless hiring experience in a high-volume, fast-paced environment. It manages candidate onboarding from offer acceptance through the first day of employment and serves as the primary point of contact for new hires, working closely with recruiters, hiring managers, and internal stakeholders. The position also provides operational and administrative support to help ensure smooth departmental operations and compliance with applicable employment laws.

Requirements

High school diploma or equivalent.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Excellent written and verbal communication skills, with attention to detail and accuracy.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, and working knowledge of basic formulas and functions.
Resourcefulness and proactivity when issues arise.
Strong problem-solving skills and sound judgment under pressure.
Customer service-oriented attitude with strong interpersonal and collaboration skills.
Ability to work independently and as part of a team.
Ability to thrive in a fast-paced, dynamic environment.

Nice To Haves

1–2 years of relevant experience in onboarding, human resources, or recruiting.
Previous data entry experience.

Responsibilities

Serve as the primary point of contact for new hires, guiding them through onboarding from offer acceptance to their first day.
Partner with recruiters and hiring managers to move candidates efficiently through the hiring process.
Monitor the applicant tracking system and ensure timely candidate progress and completion of required tasks.
Order and track pre-employment screenings.
Manage I-9 compliance and timely completion of USCIS requirements.
Ensure incoming new hires have necessary system logins and access.
Manage and troubleshoot post-offer applicant tracking system access issues.
Use sound judgment and appropriate resources to disposition candidates in accordance with client and company guidelines.
Partner with HR and Legal on changing regulatory requirements as needed.
Ensure compliance with FCRA, EEO, and related federal and state employment laws.
Maintain data integrity across onboarding-related systems.
Track and report new-hire progress to leadership teams.
Identify opportunities to improve the onboarding process and candidate experience.
Handle daily organizational and administrative tasks supporting departmental operations.
Manage team travel arrangements, scheduling, and other logistical needs.
Analyze and audit data for accuracy and completeness.
Provide customer service during inbound and outbound communications.
Communicate professionally and promptly with candidates and internal stakeholders.
Respond accurately and promptly to inquiries and general correspondence.
Assist with ad-hoc operational tasks as needed.