Onboarding Coordinator
About The Position
JSSI is seeking a detail-oriented, organized Onboarding Coordinator to serve as the first checkpoint between a signed customer and a successfully configured aircraft. The coordinator reviews and vets enrollment data to confirm it is accurate, complete, and sufficient for aircraft configuration; sets realistic project deadlines based on calendar availability; and works with the Customer Onboarding Coordinator to close data gaps and set customer expectations. The role owns enrollment data review, project scheduling, escalation and collaboration, and the resolution of quality findings. It works closely with the Customer Onboarding Coordinator, the Onboarding Manager, aircraft configuration teams, and project scheduling stakeholders. The position requires managing multiple projects and ensuring that outstanding information, findings, risks, and handoffs are clearly tracked and communicated.
Requirements
- At least 5 years of experience in onboarding, project coordination, operations, or a similar role.
- Demonstrated experience reviewing data or documentation for accuracy and completeness.
- Experience managing schedules and deadlines across multiple stakeholders.
- Proficiency with calendar and scheduling tools and standard office software.
- Strong attention to detail, including the ability to spot gaps, errors, and inconsistencies.
- Time management and planning skills, including the ability to build realistic schedules and keep them on track.
- Clear written and verbal communication skills.
- Ability to escalate issues proactively and provide a clear summary.
- Ability to collaborate effectively and manage multiple projects and open items.
Nice To Haves
- Experience in aviation, aircraft operations, or another technical or regulated industry.
- Familiarity with CRM or project management systems.
- Experience working alongside customer-facing teams.
Responsibilities
- Review incoming enrollment data for accuracy, completeness, and consistency, and confirm required information is present before aircraft configuration begins.
- Identify and promptly flag missing, conflicting, or unclear data, and maintain accurate records of received, outstanding, and approved information.
- Set project deadlines based on team and resource calendar availability, accounting for configuration lead times, dependencies, and outstanding data.
- Update deadlines and communicate changes when scope, data, or availability shifts; monitor progress and raise risks before they cause delays.
- Escalate data gaps, discrepancies, and schedule risks to the Customer Onboarding Coordinator, and collaborate to obtain additional customer data.
- Partner with the Customer Onboarding Coordinator to set expectations regarding timelines, requirements, and next steps.
- Provide clear, documented handoffs between teams.
- Review quality findings for each aircraft enrollment and work with the customer to resolve findings and satisfy the aircraft enrollment.
- Track each finding through resolution and document the outcome; keep the Customer Onboarding Coordinator informed of open findings that affect timelines or customer expectations.
- Work closely with the Customer Onboarding Coordinator, Onboarding Manager, aircraft configuration teams, and project scheduling stakeholders.
Benefits
- Competitive and comprehensive compensation package.
- Annual discretionary bonus plan, incentive or sales bonus plan, or other additional compensation may be available depending on role.
- For full-time employees based in the USA, Canada, or the Philippines: medical, dental, and vision insurance, retirement savings programs, and other benefits, starting on day one of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
