On-Site CSR

Genuine Parts Company•Winston Salem, NC

4d•Onsite

About The Position

The On-Site Supply Customer Service Representative supports Maintenance, Facilities, and Production teams at a large manufacturing facility by ensuring a smooth, uninterrupted supply of Maintenance, Repair, and Operations (MRO) materials. The role is 100% on-site and involves customer service, inventory management, shipment handling, and material delivery. The representative is the primary walk-up contact for MRO materials and works as part of a three-shift team focused on safety, service, and operational excellence.

Requirements

High school diploma or GED.
Positive attitude, strong work ethic, and flexibility.
Continuous improvement mindset.
Ability to multitask and work independently.
Exceptional attention to detail, especially with part numbers and specifications.
Strong problem-solving skills.
Solid customer service background.
Excellent communication skills across departments and levels.
Strong time management abilities.
Proficiency with Microsoft Excel, Word, and inventory software.
Experience in inventory control, manufacturing, or MRO environments.
Mechanical aptitude and familiarity with MRO materials and components.

Nice To Haves

Post-secondary education.
Experience with SAP.

Responsibilities

Fill requests for MRO and indirect materials in the supply room.
Serve as the walk-up customer contact for material needs.
Locate materials using internal systems, part numbers, and product searches.
Conduct cycle counts and investigate inventory discrepancies.
Perform inventory adjustments, transfers, and counts.
Receive, verify, and manage incoming shipments.
Maintain a clean, safe, and organized work environment.
Operate forklifts and pallet jacks to stock and deliver materials.
Follow company procedures, GMP standards, OSHA regulations, and customer safety requirements.

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