On Call CSR

SBM Management Services•Boston, MA

12d

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of assigned areas. The role performs janitorial duties, follows daily schedules and workplace protocols, operates motorized cleaning equipment, and maintains assigned areas and equipment. The position works with other employees, follows direction and supervision, communicates professionally with leads, supervisors, coworkers, managers, and customers, and supports shift leads and staffing needs. The position has no supervisory responsibilities.

Requirements

No specific education requirement.
3–6 months of training or experience preferred, or an equivalent combination of education and experience.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, including the upkeep and care of cleaning equipment.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Completion of all safety and task training certification.
A valid driver's license may be required based on business needs; employees who drive must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
Must be able to lift and/or move up to 35 pounds.

Nice To Haves

Bilingual ability.
Forklift certification may be required.

Responsibilities

Perform janitorial duties and all duties listed on the daily schedule.
Operate motorized cleaning equipment and maintain the assigned area and cleaning equipment.
Report incidents and hazardous conditions to a supervisor.
Comply with safety rules, policies, procedures, company protocols, and other workplace rules.
Work as part of a team and perform repetitive tasks while maintaining a clean work area.
Take direction and respond to supervision.
Communicate professionally with leads, supervisors, coworkers, managers, and customers.
Fill in during staff shortages and support the shift lead in completing punch-list items.
Use proper personal protective equipment and maintain a professional appearance and conduct.
Understand customer service and satisfaction, reporting systems, and the work environment.