On-Site CSR

Genuine Parts Company•Winston-Salem, NC

About The Position

Under general supervision, the On-Site CSR fulfills customer orders accurately and promptly to support customer satisfaction. The primary focus is processing customer orders and selling Motion Industries’ assets. The position works more than 50% of the time at the customer location. The role responds to customer inquiries, provides quotes, and takes orders through telephone, fax, email, electronic methods, or walk-in counter sales. It works with customers, suppliers, and Account Representatives to source products, fulfill orders, and help ensure customer satisfaction. The position has no supervisory or budget responsibility.

Requirements

Typically requires a high school diploma or GED.
Customer service and communication skills.
Ability to multitask and manage time.
Moderate computer skills, including information processing, internal and external email communication, use of business systems, and internet product searches.
Good driving record.
Reliability, organization, and attention to detail.

Responsibilities

Order items to maintain appropriate inventory levels for consignment customers.
Source products from branch inventory, Distribution Center inventory, or supplier inventory.
Identify and sell Motion Industries’ assets, locating products when necessary.
Negotiate sale and purchase prices within established parameters to influence gross profit.
Generate sales by promoting Motion Industries’ products to existing customers.
Expedite backorders and, when needed, pull inventory and prepare orders for shipment to customers.
Handle customer returns as needed.
Place orders without approval when they are up to $5,000 per line and $10,000 per Purchase Order.
Adjust non-contract customer pricing to respond to competition while maximizing company profit.
Minimize branch freight costs by selecting cost-effective methods to fulfill customer orders.
Interact routinely with customers to obtain and fulfill orders correctly, and with suppliers as needed to obtain item pricing.
Partner with Account Representatives to support customer satisfaction.
Assist customers with troubleshooting by telephone or email and identify the correct part when needed.
Attend training sessions regularly for continued professional growth and development.
Respond to customer inquiries, provide quotes, and take orders by telephone, fax, email, electronic methods, or walk-in counter sales.
Perform other duties as assigned.