On-Site Service Representative (Part Time)
About The Position
Grainger is hiring a part-time On-Site Service Representative in the greater DuBois, Pennsylvania area. This role is approximately 30 or more hours per week, on the first shift, weekdays. Reporting to a Supervisor or Manager of Onsite Services, the representative supports assigned customers by managing inventory, providing customer service, and driving account growth through customers’ KeepStock inventory management programs. The representative also works with partners to implement sales strategy and help customers understand Grainger solutions for their maintenance, repair, and operating (MRO) needs.
Requirements
- Three years of experience in a selling or service environment.
- High school diploma or equivalent.
- Ability to lift 25 to 60 pounds and/or work in difficult positions.
- Collaboration and problem-solving skills.
- Ability to handle different technical and operational issues.
- Valid driver's license in the state of residence, which must be maintained.
- Must carry the required levels of automobile insurance.
Responsibilities
- Service multiple customer locations.
- Receive and stock purchased products in designated customer locations and maintain stocking levels by scanning inventory as it is depleted for ordering purposes.
- Resolve customer problems promptly to retain and promote customer loyalty.
- Follow the designated route defined by routing software tools and maintain route guides.
- Identify continuous improvement opportunities in productivity, process, and cycle time.
- Comply with safety and inspection requirements at the facility where service is provided.
- Engage with customers to identify additional product needs and help create new orders.
- Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions each year with a licensed therapist.
- For full-time employees, 18 annual paid time off days, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) retirement savings plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
