Customer Service Representative (on-site)

Select Medical•Camp Hill, PA

2d•Onsite

About The Position

The Customer Service Representative professionally and courteously provides patient and insurance services through mail, telephone, email, and personal contact in response to patient account inquiries. The role actively helps correct patient accounts in the billing system and reviews reports to support quality control, particularly for patient balances. The position is on-site in Camp Hill, Pennsylvania, and starts at $16.50 per hour. The representative answers and documents calls and communications, resolves account inquiries, and refers issues to the appropriate lead, accounts receivable team member, or supervisor when needed. When not handling inbound calls, the representative processes billing record requests, reviews patient collection spreadsheets, updates patient addresses, and calls patients regarding returned mail. The role uses TherapeBridge and HMS and follows HIPAA requirements.

Requirements

High school diploma or GED certificate.
Good interpersonal, oral, and written communication skills.
Strong problem-solving skills and attention to detail.
Ability to work independently and multitask.
Professional etiquette, active listening skills, and emotional resilience.
Basic understanding of health insurance.
Proficiency with Windows-based office technologies.
At least one year of computer experience.

Nice To Haves

Six months to one year of customer service experience is preferred.

Responsibilities

Answer, forward, and log incoming calls according to the CBO Manager’s direction.
Understand insurance and patient responsibilities related to account balances and billing.
Resolve patient, center, and internal account inquiries, both verbally and in writing.
Refer inquiries to the Lead, accounts receivable team members, or appropriate supervisors when unable to resolve them.
Document all verbal and written communications relating to specific patient accounts in the billing system.
Assist and support other departments and staff to resolve patient account inquiries.
Provide appropriate CBO staff with information about changes to payer plans, contracts, addresses, or other important billing details.
Perform other assigned duties and projects.
Follow HIPAA requirements defined by the Compliance Department.
Use TherapeBridge and HMS to assist patients during calls.
When not taking inbound calls, process billing record requests, review patient collection spreadsheets, update patient address information, or call patients regarding returned mail.