On-Site Service Representative (Part Time)
About The Position
Grainger is hiring a part-time On-Site Service Representative to support assigned customers in West Indianapolis/Plainfield, Indiana. The role manages customer inventory and provides customer service while helping grow accounts through the KeepStock inventory management program. The representative works with partners to implement sales strategies and help customers understand Grainger’s solutions for their maintenance, repair, and operating (MRO) needs. The position is approximately 30 or more hours per week, first shift, Monday through Friday, and reports to a Supervisor or Manager of Onsite Services.
Requirements
- At least 3 years of experience in a selling or service environment.
- High school diploma or equivalent.
- Ability to lift 25 to 60 pounds and/or work in difficult positions.
- Collaboration and problem-solving skills.
- Ability to handle different technical and operational issues.
- Valid driver’s license in the state of residence, which must be maintained.
- Must carry the required levels of automobile insurance.
Responsibilities
- Service multiple customer locations.
- Receive and stock purchased products in designated customer locations.
- Maintain product stocking levels by scanning inventory as it is depleted for ordering purposes.
- Resolve customer problems promptly to retain and promote customer loyalty.
- Follow the route defined by routing software tools and maintain route guides.
- Identify continuous improvement opportunities in productivity, process, and cycle time.
- Comply with safety and inspection requirements at customer facilities.
- Engage customers to identify additional product needs and help create new orders.
- Probe for customer needs during each site visit and work with sales partners to expand Grainger’s offerings.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions each year with a licensed therapist.
- 18 annual paid time off days for full-time employees, accrued prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) retirement savings plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
