On-Site Service Representative (Full Time)

Grainger Businesses•Madison Heights, MI

3d•$22 - $32•Onsite

About The Position

Grainger is hiring a full-time On-Site Service Representative in the Detroit/Madison Heights, Michigan area. The representative supports assigned customers by managing inventory, providing customer service, and growing accounts through the KeepStock inventory management program. The role works with partners to implement sales strategy and help customers understand how Grainger can address their maintenance, repair, and operations (MRO) needs.

Requirements

At least 3 years of experience in a selling or service environment.
High school diploma or equivalent.
Ability to lift 25 to 60 pounds and/or work in difficult positions.
Collaboration and problem-solving skills.
Ability to handle different technical and operational issues.
Valid driver's license in the state of residence, maintained throughout employment.
Must carry required levels of automobile insurance.

Responsibilities

Provide service at multiple customer locations.
Receive and stock purchased products in designated customer locations and maintain stocking levels by scanning inventory as it is depleted for reordering.
Resolve customer problems promptly to retain and promote customer loyalty.
Follow routes defined by routing software tools and maintain route guides.
Identify continuous improvement opportunities in productivity, processes, and cycle time.
Comply with the safety and inspection requirements of each facility where service is provided.
Engage with customers to identify additional product needs and help create new orders.
Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions.

Benefits

Medical, dental, vision, and life insurance coverage starting on the first day of employment.
Six free sessions each year with a licensed therapist.
18 annual paid time off days for full-time employees, prorated based on employment start date.
Six company holidays per year.
A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
Employee discounts.
Tuition reimbursement.
Student loan refinancing.
Free access to financial counseling, education, and tools.
Maternity support programs and nursing benefits.
Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.