On-Site Service Representative (Full-Time) Fairfield/Vacaville CA
About The Position
Grainger is hiring a full-time On-Site Service Representative to service customer locations on a route in the Fairfield and Vacaville areas. The role is 40 hours per week, Monday through Friday, between 7 a.m. and 3 p.m. Reporting to a Supervisor or Manager of Onsite Services, the representative supports assigned customers by managing inventory, providing customer service, and driving account growth through the KeepStock inventory management program. The representative also works with partners to implement sales strategy and help customers understand how Grainger can meet their maintenance, repair, and operating (MRO) needs.
Requirements
- Three years of experience in a selling or service environment.
- High school diploma or equivalent.
- Ability to lift 25 to 60 pounds and/or work in difficult positions.
- Collaboration and problem-solving skills.
- Ability to handle different technical and operational issues.
- Valid driver's license in the state of residence, which must be maintained.
- Must carry the required levels of automobile insurance.
Responsibilities
- Service multiple customer locations.
- Receive and stock purchased products in designated customer locations, and scan inventory as it is depleted to maintain stocking levels and support ordering.
- Resolve customer problems promptly to retain and promote customer loyalty.
- Follow the route defined by routing software tools and maintain route guides.
- Identify opportunities to improve productivity, processes, and cycle time.
- Comply with facility safety and inspection requirements.
- Engage with customers to identify additional product needs and help create new orders.
- Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions each year with a licensed therapist.
- For full-time employees, 18 paid time off days annually, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) retirement savings plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
