On-Site Service Engineer – Data Center / Server Hardware

Unisys•Memphis, TN

1d•Onsite

About The Position

This is a hands-on server hardware and break/fix role providing on-site technical support for Dell PowerEdge and other enterprise server hardware. The successful candidate will diagnose, repair, replace, and maintain server hardware in a data center, field service, or customer-facing environment. Prior AI experience is not required; experience with enterprise servers and data center hardware is the priority. The role involves installing, removing, replacing, repairing, and configuring server components; rack-and-stack work, server installation, and cabling; troubleshooting hardware, BIOS and firmware, operating systems, and diagnostic tools; and performing firmware and BIOS updates using server management platforms. The engineer performs reactive break/fix and preventive maintenance according to established procedures, works with customers and internal technical teams to resolve service issues, documents service activities, and escalates complex issues as appropriate. Participation in on-call rotations and extended coverage is required as needed.

Requirements

At least 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
Direct, hands-on experience physically working on server hardware, including installing, removing, diagnosing, repairing, or replacing server components.
Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
Strong understanding of server hardware architecture and troubleshooting methodology.
Experience with hardware diagnostics, BIOS/firmware, and server management tools.
Familiarity with Linux or similar operating systems.
Strong troubleshooting and problem-solving skills, with the ability to independently diagnose hardware issues.
Comfort working independently in a customer-facing environment.
Ability to clearly communicate technical issues and resolutions to customers and internal teams.
Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.
Eligibility for any required U.S. Government authorizations if access to export-controlled commodities and technology requires them.

Nice To Haves

Experience supporting Dell PowerEdge servers.
Dell or other enterprise hardware certifications.
Experience with iDRAC, iLO, or comparable server management platforms.
Experience supporting GPU/AI server infrastructure.
Experience with data center operations, rack/stack, structured cabling, or server deployment.
Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.

Responsibilities

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
Install, remove, replace, and repair memory/DIMMs, CPUs/processors, power supplies, fans and cooling components, hard drives/SSDs, RAID/HBA components, NICs, PCIe components, GPUs and accelerator hardware, motherboards/system boards, and other server components.
Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
Perform firmware and BIOS updates and use server management tools such as Dell iDRAC or comparable platforms.
Execute reactive break/fix and preventive maintenance following established procedures.
Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
Work with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
Document service activities, hardware replacements, troubleshooting steps, and resolution details accurately.
Escalate complex technical issues when appropriate.
Participate in on-call rotations and provide extended coverage as required.