On-Site Service Engineer – Data Center / Server Hardware
About The Position
This is a hands-on server hardware and break/fix role providing on-site technical support for Dell PowerEdge and other enterprise server hardware. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment. Prior AI experience is not required; strong enterprise server and data center hardware experience is the priority. The role involves resolving server hardware failures and system issues, performing hardware installation and repair, conducting rack-and-stack and server deployment work, and troubleshooting hardware, BIOS/firmware, operating system, and diagnostic issues. The engineer performs reactive break/fix and preventive maintenance, communicates with customers and internal teams, documents service activity, escalates complex issues, and participates in on-call rotations and extended coverage as required. The role may require access to export-controlled commodities and technology; applicants should be eligible for any required U.S. Government authorizations.
Requirements
- At least 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
- Direct, hands-on experience physically working on server hardware, including installing, removing, diagnosing, repairing, or replacing components.
- Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
- Strong understanding of server hardware architecture and troubleshooting methodology.
- Experience with hardware diagnostics, BIOS/firmware, and server management tools.
- Familiarity with Linux or similar operating systems.
- Strong troubleshooting and problem-solving skills, including the ability to independently diagnose hardware issues.
- Comfort working independently in a customer-facing environment.
- Ability to communicate technical issues and resolutions clearly to customers and internal teams.
- Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.
- Eligibility for any U.S. Government authorizations required for access to export-controlled commodities and technology.
Nice To Haves
- Experience supporting Dell PowerEdge servers.
- Dell or other enterprise hardware certifications.
- Experience with iDRAC, iLO, or comparable server management platforms.
- Experience supporting GPU/AI server infrastructure.
- Experience with data center operations, rack/stack, structured cabling, or server deployment.
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
Responsibilities
- Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
- Install, remove, replace, and repair server components, including memory, CPUs, power supplies, fans and cooling components, drives, RAID/HBA components, NICs, PCIe components, GPUs, motherboards, and other server parts.
- Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
- Perform firmware and BIOS updates and use server management tools such as Dell iDRAC or comparable platforms.
- Execute reactive break/fix and preventive maintenance according to established procedures.
- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
- Work with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
- Document service activities, hardware replacements, troubleshooting steps, and resolutions accurately.
- Escalate complex technical issues when appropriate.
- Participate in on-call rotations and provide extended coverage as required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
