On-Site Service Engineer – Data Center / Server Hardware
About The Position
This is a hands-on server hardware and break/fix role providing on-site technical support for Dell PowerEdge and other enterprise server hardware. The engineer diagnoses, repairs, replaces, and maintains hardware in data center, field service, or customer-facing environments. Prior AI experience is not required; direct experience with enterprise servers and data center hardware is the priority. The role includes installing, removing, replacing, and repairing server components; rack-and-stack work, cabling, and hardware configuration; troubleshooting hardware, BIOS/firmware, operating system, and diagnostic issues; performing firmware and BIOS updates; and using server management tools such as Dell iDRAC or comparable platforms. The engineer performs reactive break/fix and preventive maintenance, follows documented diagnostic procedures, works with customers and internal teams to resolve service events, documents work, and escalates complex issues when appropriate. Participation in on-call rotations and extended coverage may be required. The position may require access to export-controlled commodities and technology. Applicants should be eligible for any required U.S. Government authorizations. Unisys is an equal opportunity employer and offers reasonable accommodation assistance to job seekers who need it to express interest in employment.
Requirements
- At least 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
- Direct hands-on experience physically installing, removing, diagnosing, repairing, or replacing server hardware components.
- Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
- Strong understanding of server hardware architecture and troubleshooting methodology.
- Experience with hardware diagnostics, BIOS/firmware, and server management tools.
- Familiarity with Linux or similar operating systems.
- Strong troubleshooting and problem-solving skills, including the ability to independently diagnose hardware issues.
- Comfort working independently in a customer-facing environment.
- Ability to clearly communicate technical issues and resolutions to customers and internal teams.
- Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.
- Eligibility for any required U.S. Government authorizations if access to export-controlled commodities and technology is required.
Nice To Haves
- Experience supporting Dell PowerEdge servers.
- Dell or other enterprise hardware certifications.
- Experience with iDRAC, iLO, or comparable server management platforms.
- Experience supporting GPU/AI server infrastructure.
- Experience with data center operations, rack-and-stack, structured cabling, or server deployment.
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
Responsibilities
- Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
- Install, remove, replace, and repair server components, including memory, processors, power supplies, fans and cooling components, hard drives and SSDs, RAID/HBA components, NICs, PCIe components, GPUs and accelerator hardware, motherboards, and other server components.
- Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
- Perform firmware and BIOS updates and use server management tools such as Dell iDRAC or comparable platforms.
- Execute reactive break/fix and preventive maintenance according to established procedures.
- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
- Work with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
- Document service activities, hardware replacements, troubleshooting steps, and resolution details accurately.
- Escalate complex technical issues when appropriate.
- Participate in on-call rotations and provide extended coverage as required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
