On Site Manager - Waterford

The Westin Riverfront Resort & Spa•Englewood, CO

34d•$75,000 - $80,000•Onsite

About The Position

As the On-Site Property Manager at The Waterford Association, you’ll lead the day-to-day operations of a 116-unit luxury residential community, overseeing resident services, building operations, onsite staff, vendors, and Association priorities. You’ll serve as the connection point between residents, the Board of Directors, the Portfolio Manager, and the onsite team—making sure the community operates smoothly and residents receive the level of service they expect. This role reports to the Portfolio Manager and provides leadership to Front Desk staff and the Chief Building Engineer. Success requires a strong balance of hospitality, operational judgment, financial awareness, communication, and follow-through.

Requirements

Bachelor’s degree or 5+ years of relevant property management, hospitality, or residential operations leadership experience.
Experience leading employees and coordinating vendors or contractors in a service-focused environment.
Strong written and verbal communication skills with the ability to work effectively with residents, employees, vendors, leadership, and Boards of Directors.
Working knowledge of Microsoft Word, Excel, Outlook, and property/building management systems; experience with BuildingLink or similar software is helpful.
Comfort reviewing financial information, invoices, budgets, and operational reports.

Nice To Haves

CAM designation preferred, or willingness to obtain after hire.
Spanish language skills are a plus.

Responsibilities

Lead the day-to-day operations of the community, creating a well-run, welcoming environment for residents while ensuring Association priorities are carried out consistently.
Guide and support Front Desk staff and the Chief Building Engineer through clear expectations, scheduling, coaching, performance management, and coordination of training.
Oversee building operations through regular property inspections, timely work-order follow-up, preventive maintenance coordination, and prompt escalation of safety, maintenance, or operational concerns.
Manage vendor and contractor performance, scheduling, service quality, contract compliance, purchasing, invoice review, and operational follow-through.
Review monthly financial statements for accuracy and reasonableness, partnering with Accounting to resolve discrepancies, coding issues, and variances before Board review.
Serve as the primary onsite liaison for residents, responding professionally to questions, concerns, Association policies, move coordination, access needs, and community communications.
Prepare clear monthly management reports and operational updates for the Portfolio Manager and Board of Directors, including maintenance activity, incidents, violations, projects, and other significant matters.
Maintain accurate Association records, owner and resident information, security credentials, incident documentation, policies, procedures, and required correspondence.
Coordinate Association communications, website updates, notices, newsletters, meeting materials, and new-owner orientations as directed by the Portfolio Manager or Board.