On-Site Manager

Elwood Staffing•Lincoln, AL

1d•Onsite

About The Position

The On-Site Manager is responsible for the overall success and improvement of a client's On-Site program and for leading the program team. The role exercises independent judgment and discretion to guide associates and ensure job performance goals are met or exceeded. It includes day-to-day supervision and direction of assigned On-Site Specialists and On-Site Assistants. Employees are expected to support the company mission and provide superior customer service.

Requirements

Ability to work cross-functionally, communicate proactively, and resolve issues with a high sense of urgency.
Excellent computer skills, including proficiency in Microsoft Office.
Strong verbal and written communication skills.
Valid driver's license.
Access to dependable transportation for punctual arrival, travel between job sites or clients when needed, and attendance for all scheduled work hours, including evenings and weekends.
Ability to stay organized, determined, detail-oriented, and multitask in a fast-paced environment.

Nice To Haves

Experience in a customer service role is preferred.

Responsibilities

Develop strong working relationships with the client's management team and other stakeholders.
Anticipate client staffing needs and recruit temporary resources to meet those needs.
Train, develop, and coach the team in successful operational practices.
Communicate effectively with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisors to confirm satisfaction with associate performance and address concerns.
Maintain detailed knowledge of client facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Maintain regular contact with temporary associates to confirm availability for future assignments.
Help identify and assign temporary associates who meet client standards for skills and ability.
Respond promptly to concerns, recommend or implement resolutions, prevent recurrence, and document actions according to procedures.
Complete injury reports and help injured workers obtain medical treatment according to company policy.
Conduct new-hire orientations covering applicable company policies and safety issues.
Follow best practices for engaging newly hired associates.
Walk the work floor, engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Monitor turnover and develop strategies to reduce it.