On-Site AV Technician II

Kinly US Corporation•Arlington, VA

34d•$70,000 - $85,000•Onsite

About The Position

The On-Site A/V Technician – Level II (Senior Technician) provides advanced technical support for collaboration technologies, meeting spaces, and events at the customer site. This client-facing role delivers high-quality customer service, performs Level 2 troubleshooting within defined boundaries, supports complex A/V issues, manages equipment inventory, and provides end-user training. The Senior Technician works closely with site leadership, vendors, and internal teams to ensure reliable, consistent A/V and collaboration experiences across the environment.

Requirements

4–7 years of experience with A/V equipment and troubleshooting
3–5 years of customer-facing experience
Strong understanding of A/V signal flow and integrated systems
Experience with IP-connected devices and basic networking
CTS certification required (or obtained within 6 months)
Ability to lift 30–50 lbs, stand/walk for extended periods, and climb ladders up to 10 ft

Nice To Haves

CTS-I or CTS-D preferred

Responsibilities

Deliver professional, customer-focused support to all end users.
Assist users with collaboration workflows including scheduling, joining meetings, and requesting support.
Provide end-user training on A/V systems and collaboration platforms (Teams, Webex, Zoom, Pexip, Poly-based systems).
Maintain strong working relationships with site leadership, partners, vendors, and internal teams.
Troubleshoot and resolve complex A/V and collaboration issues.
Perform equipment replacement, cable termination, and advanced fault isolation.
Work with manufacturer support desks and internal engineering teams to resolve escalated issues.
Support integrated A/V systems, control interfaces, audio systems, and videoconferencing equipment.
Provide technical support for live events, including setup, testing, operation, and teardown.
Perform scheduled room checks and quarterly preventative maintenance.
Ensure rooms are properly equipped, documented, and stocked with required consumables.
Maintain collaboration space integrity in accordance with SOPs.
Provide technical support for events, at the direction of the Client Events team, including pre-event setup, technical management during the event, issue resolution, and post-event teardown.
Maintain and manage equipment spares inventory.
Track room-level and site-level A/V assets.
Ensure adherence to asset management documentation and processes.
Document all service requests in the client’s Incident Management System.
Update and close tickets promptly upon resolution.
Provide weekly, monthly, and quarterly reports as required.
Create, update, and maintain all Standard Operating Procedures (SOPs) related to A/V Technician tasks.
Ensure documentation is accurate, accessible, and aligned with customer and internal standards.
Train team members on SOPs to ensure consistent execution of processes.
Provide training, coaching, and mentoring to Level I Technicians to support their technical growth and professional development.
Assist Level I Technicians in understanding Level 1 vs. Level 2 boundaries and escalation paths.
Support onboarding of new technicians by providing hands-on guidance and knowledge transfer.
Follow all Kinly policies including timekeeping, overtime authorization, and leave procedures.
Adhere to all BMS site policies and safety requirements.