Service Technician II (On-Site)

Convergint Federal Solutions•Columbia, MD

9d•$42 - $48•Onsite

About The Position

Convergint Federal is seeking a Service Technician II to serve customers in the Columbia, Maryland area as part of the Field Operations Department. The role focuses on installing, maintaining, and troubleshooting security systems to ensure reliable operation and customer satisfaction. The technician works with clients and project teams, provides remote and on-site support, and documents service activities. The position requires United States citizenship, an active driver’s license, and a Top Secret Security Clearance; Convergint Federal will sponsor the required clearance, which the employee must obtain and maintain. Travel is 25%.

Requirements

High school diploma or GED.
At least 5 years of experience installing and maintaining security systems, including experience with projects of at least $100,000.
United States citizenship.
Active driver’s license and clean driving record.
Experience with Lenel S2, Software House CCure 9000, and Gallagher.
Lenel S2 and Software House CCure 9000 certifications.
Must have or be able to obtain applicable state or local industry licenses.
Basic construction experience and some electrical or low-voltage background.
Experience in at least one of these industries: electronic/electrical, fire alarm and life safety, data-cable installation, or building automation.
Intimate knowledge of field hardware.
Ability to read and understand design drawings, PWS, requirements documents, and typical project documentation.
Understanding of life safety and building codes.
Ability to recognize when support needs to be escalated and communicate the need for help.
Ability to work with minimal supervision.
Ability to frequently lift, push, or pull up to 25 pounds and occasionally up to 100 pounds; the posting also notes lifting up to 50 pounds and climbing a ladder may be required.
Vision abilities required include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to use required job-site PPE, such as safety glasses, hard hat, ear plugs, steel-toed shoes or work boots, and possibly a safety vest; the posting states these items are the Electrical Installer’s responsibility to provide.
Ability to obtain and maintain the Top Secret Security Clearance required for the assigned agency.

Nice To Haves

Relevant trade certification preferred.
Product-specific certifications are helpful; industry-specific certifications are desired.

Responsibilities

Install, configure, and maintain security systems, including access control, video surveillance, and intrusion detection systems.
Perform system upgrades and modifications to meet client requirements and industry standards.
Collaborate with project teams to implement security solutions successfully.
Identify and resolve technical issues promptly and efficiently.
Conduct diagnostic tests and use troubleshooting tools to analyze system performance.
Provide remote and on-site support to address client concerns and maintain system functionality.
Work directly with clients to understand their needs and answer inquiries.
Train and guide clients on system operation and maintenance.
Build and maintain positive client relationships through communication and problem resolution.
Maintain accurate documentation of service activities, equipment inventory, and configuration changes.
Collaborate with the technical support team on knowledge bases and best practices.
Ensure installations and services meet company and industry standards.
Conduct quality checks and participate in quality improvement initiatives.
Perform other reasonable duties within the scope of the role.