Service Desk Technician (On-Site)

Enable Resource Group LLC•Houston, TX

4d•Onsite

About The Position

Enable Resource Group is seeking a mission-minded Service Desk Technician to troubleshoot and resolve technology issues for its clients. The role is an integral part of the company’s support model, with direct client contact and a focus on reliable technical resolutions, a client-first service attitude, and relationship building. The technician is expected to communicate tactfully, demonstrate a professional demeanor, and continue learning while helping clients understand technical concepts at an appropriate level. Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for churches since 2000. Its services include technology strategy plans, AI consulting, project management, help desk support, onsite assistance, and technology audits. The position is on-site and applicants must be local to the Houston, Texas area.

Requirements

Have 1–3 years in an IT support role troubleshooting Tier I–Tier II tickets, or a bachelor’s degree in a technical area of study.
Have current experience supporting Microsoft 365 applications.
Have proven knowledge of creating and managing users, groups, and objects within Active Directory and/or Entra ID.
Have working knowledge of electronic ticketing systems.
Have working knowledge of current Windows OS.
Be able to undergo and pass a background check in accordance with state and federal laws.

Nice To Haves

Experience with macOS.
Basic networking knowledge, including DHCP, DNS, TCP/IP, and IP routing.
Microsoft 365 and Google Workspace administration experience.
Knowledge of remote administration concepts and tools.
Experience with process or task automation solutions in business or other environments.
Experience with Microsoft Azure.
Experience with managed services tools such as ConnectWise, Datto, or Kaseya.
Professional certifications such as A+, Network+, Security+, or Microsoft certifications.
A bachelor's degree in a related area of study.

Responsibilities

Serve as the initial point of contact for clients seeking remote technical assistance and ensure reliable technology resolutions.
Build client relationships through active listening and empathetic behavior.
Contribute to a collaborative team environment.
Discover and implement resolutions successfully and efficiently using critical thinking.
Tailor explanations of complex technical concepts to clients’ skill levels and make them understandable.