Service Desk Technician (On-Site)

Enable Resource Group•Houston, TX

4d•Onsite

About The Position

Enable Resource Group is seeking a mission-minded Service Desk Technician to troubleshoot technology issues and provide resolutions for Enable clients. Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for churches since 2000. Its services include technology strategy plans, AI consulting, project management, help desk support, onsite assistance, and technology audits. The organization’s mission is to change lives by serving those who serve. The technician is an integral part of Enable’s support model and serves clients directly. The role calls for a client-first service attitude, a troubleshooting mindset, technical competence, eagerness to learn, a professional demeanor, and tactful communication. Beyond resolving issues, the technician engages with clients and builds relationships through excellent customer service.

Requirements

1–3 years in an IT support role troubleshooting Tier I–Tier II tickets, or a bachelor’s degree in a technical area of study.
Current experience supporting Microsoft 365 applications.
Knowledge of creating and managing users, groups, and objects within Active Directory and/or Entra ID.
Working knowledge of electronic ticketing systems.
Working knowledge of current Windows operating systems.
Ability to undergo and pass a background check in accordance with state and federal laws.
Applicant must be local to the Houston, Texas area.

Nice To Haves

macOS experience.
Knowledge of basic networking concepts such as DHCP, DNS, TCP/IP, and IP routing.
Microsoft 365 and Google Workspace administration experience.
Knowledge of remote administration concepts and tools.
Experience with process or task automation solutions in business or other environments.
Microsoft Azure experience.
Experience with managed services tools from vendors such as ConnectWise and Datto/Kaseya.
Professional certifications such as A+, Network+, Security+, or Microsoft certifications.
A bachelor’s degree in a related area of study.

Responsibilities

Serve as the initial point of contact for clients seeking remote technical assistance and ensure reliable technology resolutions.
Build client relationships through active listening and empathetic behavior.
Contribute to a collaborative team environment.
Discover and implement resolutions successfully and efficiently using critical-thinking skills.
Explain complex technical concepts in ways that are understandable and appropriate for clients with different skill levels.