AV Technician II

Astreya•Mountain View, CA

9d•$21 - $34•Onsite

About The Position

The AV Technician II works onsite with a global client, supporting corporate audiovisual and videoconferencing environments. The role includes analyzing and resolving technical problems, supporting high-profile events, and working with audio, video, conferencing technology, projects, maintenance, and support. Occasional travel to various client offices is required. Work is moderately difficult and involves judgment in resolving issues; new assignments may require some instruction, with infrequent checks on daily work.

Requirements

High school diploma or GED and 2 to 5 years of related experience and/or training, or an equivalent combination of education and experience.
Build productive internal and external working relationships.
Exercise judgment within defined procedures and practices to determine appropriate action.
Ability to think and work independently.
Strong understanding of wiring, termination skills, and proper AV equipment installation techniques.
Excellent written and oral communication skills and strong customer service skills.
Ability to read and understand architectural, electrical, structural, and AV systems drawings.
Ability to work day, evening, or weekend shifts and travel to support a distant event if required.
Valid driver's license and safe driving record.

Nice To Haves

Various certifications.

Responsibilities

Participate in installing AV equipment and displays, including audio and video conferencing equipment, distributed audio, digital signage, control systems, and presentation systems.
Install structured cabling by pulling, terminating, and testing Cat5e/6, video, RGB, HDMI, DVI, and audio cables.
Meet SLAs and daily deliverables, including updating tickets.
Upload Crestron control programs to control processors and work with the remote program team on control system certification.
Assist with inventory, including monitoring weekly and monthly stock levels, returning products (RMA), and handling inventory DOA issues.
Follow client policies, standards, and safety guidelines.
Troubleshoot and solve problems that arise during installations.
Set up and break down equipment and troubleshoot issues during events.
Perform required pre-event checks.
Liaise with cross-functional teams and internal users before and during events.
Work with end users and vendors to address requests and requirements.
Identify and resolve issues affecting client conference rooms.
Perform other duties as required.

Benefits

Medical coverage through UHC (PPO, HSA, and Surest options) or Kaiser (HMO option for California employees only)
Dental insurance through UHC
Vision coverage through Nationwide Vision by UHC
Flexible Spending Account for health and dependent care
Pre-tax commuter benefit account for parking and transit, depending on location
Continuing education and professional development through platforms such as Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401(k) plan
Basic and supplemental life insurance
Short-term and long-term disability insurance
Critical illness, critical hospital, and voluntary accident insurance
Tuition reimbursement, available six months after start date and capped
Paid Time Off, accrued and prorated, up to 120 hours annually
Paid holidays
Other statutory leaves, paid time, or ancillary benefits required under state and federal law