AV Technician II

Astreya•Ann Arbor, MI

4d•Onsite

About The Position

The AV Technician II provides support for corporate audiovisual and video-conferencing environments onsite with a global client. The role supports high-profile events, audio and video systems, conferencing technology, projects, maintenance, and troubleshooting. The technician analyzes technical problems and works to resolve issues effectively. The position involves occasional travel to various client offices and may include travel to support distant events. Work is moderately difficult and requires judgment in resolving issues; new assignments may require some instruction, with infrequent checks on daily work.

Requirements

High school diploma or GED and 2 to 5 years of related experience and/or training, or an equivalent combination of education and experience.
Build productive internal and external working relationships.
Exercise judgment within defined procedures and practices to determine appropriate actions.
Ability to think and work independently.
Strong understanding of wiring, termination, and proper AV equipment installation techniques.
Excellent written and oral communication skills and strong customer service skills.
Ability to read and understand architectural, electrical, structural, and AV systems drawings.
Ability to work day, evening, or weekend shifts and travel to support a distant event if required.
Valid driver's license and safe driving record.

Nice To Haves

Various certifications.

Responsibilities

Participate in installing AV equipment and displays, including audio and video conferencing equipment, distributed audio, digital signage, control systems, and presentation systems.
Install structured cabling, including pulling, terminating, and testing Cat5e/6, video, RGB, HDMI, DVI, and audio cables.
Meet SLAs and daily deliverables, including updating tickets.
Upload Crestron control programs to control processors and work with the remote program team on control-system certification.
Assist with inventory, including weekly and monthly stock levels, product returns (RMA), and dead-on-arrival inventory issues.
Follow client policies, standards, and safety guidelines.
Troubleshoot and resolve issues that arise during installations.
Set up and break down equipment and troubleshoot issues during events.
Perform required pre-event checks.
Coordinate with cross-functional teams and internal users before and during events.
Interface with end users and vendors to address requests and requirements.
Identify and resolve issues affecting client conference rooms.
Perform other duties as required.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or, for California employees only, Kaiser HMO.
Dental insurance through UHC Nationwide.
Vision insurance through UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, where available by location.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after the start date and capped.
Paid time off accrued and prorated, up to 120 hours annually.
Paid holidays.
Statutory leaves, paid time, and other ancillary benefits required by state and federal law.