AV Technician II

Astreya•Ann Arbor, MI

5d•$21 - $34•Onsite

About The Position

The AV Technician II works onsite with a global client, supporting corporate audiovisual (AV) and video conferencing (VC) environments. The role involves diagnosing and resolving technical problems, supporting high-profile events, and working with audio, video, conferencing technology, projects, and equipment maintenance. Travel to various client offices is occasionally required, including travel to support distant events when needed. The position handles moderately difficult assignments that require judgment to resolve issues. Some instruction may be provided on new assignments, with infrequent checks on daily work. The technician participates in equipment installation, structured cabling, troubleshooting, event preparation and support, inventory activities, and coordination with internal users, vendors, and cross-functional teams.

Requirements

High school diploma or GED and 2 to 5 years of related experience and/or training, or an equivalent combination of education and experience.
Build productive internal and external working relationships.
Exercise judgment within defined procedures and practices to determine appropriate action.
Ability to think and work independently.
Strong understanding of wiring, termination skills, and proper AV equipment installation techniques.
Excellent written and oral communication skills and strong customer service skills.
Ability to read and understand architectural, electrical, structural, and AV systems drawings.
Ability to work day, evening, or weekend shifts and travel to support a distant event if required.
Valid driver's license and a safe driving record.

Nice To Haves

Various certifications.

Responsibilities

Participate in installing AV equipment and displays, including audio and video conferencing equipment, distributed audio, digital signage, control systems, and presentation systems.
Install structured cabling, including pulling, terminating, and testing Cat5e/6, video, RGB, HDMI, DVI, and audio cables.
Ensure service-level agreements (SLAs) and daily deliverables are met, including updating tickets.
Upload Crestron control programs to control processors and work with the remote program team on control system certification.
Assist with inventory management, including weekly and monthly stock levels, product returns (RMA), and inventory DOA issues.
Follow client policies, standards, and safety guidelines.
Troubleshoot and solve issues that arise during installations.
Set up and break down equipment and troubleshoot issues during events.
Perform required pre-event checks.
Coordinate with cross-functional teams and internal users before and during events.
Work with end users and vendors to address requests and requirements.
Identify and resolve issues affecting client conference rooms.
Perform other duties as required.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser (HMO option for California employees only).
Dental insurance through UHC.
Vision insurance through Nationwide Vision by UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, depending on location.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program through Goomi Group.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after start date and capped.
Paid Time Off, accrued and prorated, with a maximum of 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required under state and federal law.