AV Technician

R+L Carriers • Ocala, FL

4h • $50,000 - $60,000 • Onsite

About The Position

The AV Technician supports, maintains, and troubleshoots audiovisual and related technology systems across the World Equestrian Center campus. This hands-on role supports live events, meetings, presentations, internal departments, external clients, and vendors. The technician acts as a liaison between technical teams and business stakeholders, ensuring systems are ready, issues are addressed promptly, and events are executed professionally.

The work schedule is Friday through Tuesday on second shift (10 a.m.–7 p.m. or noon–9 p.m.), with flexibility required to meet the property’s event calendar. The position may include evenings, weekends, holidays, and after-hours on-call support when operational needs require it.

The role involves setting up, operating when assigned, troubleshooting, maintaining, and taking down AV and event technology; providing technical support during events; installing and maintaining AV systems and software; performing preventative maintenance; documenting work; and coordinating with internal departments, clients, vendors, and service providers. The technician also trains designated staff and supports department projects, system integrations, and campus expansion.

The job requires lifting and carrying equipment up to 50 pounds, working on ladders and aerial work platforms at elevated heights, and standing, kneeling, crouching, or working in confined spaces for extended periods. Work takes place across indoor and outdoor venues with variable noise, lighting, weather, and animal-related conditions. Travel between campus locations is required.

Requirements

• Two or more years of hands-on experience in audiovisual live-event production, system installation, system support, or a comparable combination of education and experience.
• Experience setting up, troubleshooting, supporting, and tearing down AV equipment for live multimedia events.
• Working knowledge of common audio, video, control, display, and signal-distribution systems.
• Basic IT and networking troubleshooting knowledge, or willingness to develop these skills on the job.
• Confidence troubleshooting AV systems and performing under time-sensitive event conditions.
• Strong customer service, communication, documentation, and collaboration skills.
• Ability to work independently, adapt quickly, and maintain professionalism in a fast-paced environment.
• Certified, or willing to become certified, to operate aerial lifts and work platforms.
• Valid driver license and ability to travel between campus locations as needed.
• Ability to lift and carry AV equipment weighing up to 50 pounds.
• Ability to safely use ladders and operate scissor lifts, boom lifts, and other aerial work platforms, including at elevated heights.
• Ability to stand, kneel, crouch, and work in confined or elevated spaces for extended periods.
• Ability to work indoors and outdoors in variable noise, lighting, weather, and animal-related conditions.
• Flexible availability for evenings, weekends, holidays, and after-hours on-call support as operational needs require.

Nice To Haves

• Familiarity with Q-SYS, Dante, Shure wireless systems and update tools, Extron, Analog Way, Absen, and Novastar NovaLCT/COEX.
• Familiarity with TriplePlay/Uniguest IPTV and digital signage, Mood Media, Presenter, and Microsoft 365 applications and collaboration tools.
• Familiarity with streaming, broadcast, audio-production, and video-production systems.
• Familiarity with help desk, inventory, documentation, and event-management platforms.
• CompTIA A+, Network+, or equivalent technical certification.
• Aerial lift, scissor lift, and boom lift operation certification.
• Manufacturer- or platform-specific AV certifications.

Responsibilities

• Set up, test, troubleshoot, operate when assigned, and tear down audio, video, display, streaming, and event-technology equipment for events, meetings, presentations, and campus operations.
• Conduct pre-event site inspections and technology readiness checks, and attend rehearsals and technical run-throughs as needed.
• Provide rapid technical support during live events, troubleshooting microphones, mixers, speakers, displays, video distribution, control systems, and related infrastructure.
• Install, configure, maintain, and support AV systems and software, including campus platforms such as Q-SYS, Dante, Shure wireless tools, TriplePlay/Uniguest, Mood Media, Presenter, Extron, and Novastar.
• Perform approved upgrades and preventative maintenance for AV and supporting network infrastructure, and anticipate issues affecting system readiness.
• Terminate and test common AV and network cabling, including XLR, Category 5e/6, and BNC.
• Use foundational TCP/IP networking knowledge for basic IP configuration and AV communication troubleshooting.
• Coordinate AV requirements, maintenance, repairs, and event support with internal departments, external clients, vendors, and service providers.
• Advise on system capabilities and requirements while directing purchasing, pricing, proposals, and contractual approvals to authorized departments.
• Document support and issue resolution in the help desk system, and maintain system documentation, user guides, procedures, inventories, and post-event reports.
• Train and assist internal technical staff and designated event operators on approved AV systems, workflows, and operating practices.
• Support department projects, system integrations, property expansion, and knowledge transfer.
• Deliver responsive, professional customer service and maintain positive relationships with internal and external groups.
• Communicate technical issues, options, and next steps clearly to technical and non-technical users.
• Provide proactive follow-up, end-to-end ownership, sound judgment, and effective problem resolution.
• Collaborate with team members to maintain seamless technical support and continuity of AV operations.
• Participate in on-call support rotations and provide remote or on-site troubleshooting when required.
• Adjust work schedules to accommodate event requirements, venue schedules, and maintenance windows.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company matching contributions
• Paid vacation
• Paid holidays
• Vacation lodging at employee resorts in Daytona Beach, Florida; Big Bear Lake, California; Pigeon Forge, Tennessee; and Ocean Isle Beach, North Carolina

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed