AV Service Technician

Inter Technologies Corporation • Atlanta, GA

4d • $24 - $28 • Onsite

About The Position

The AV Service Technician performs maintenance and warranty service to restore audio-visual components and systems to high performance standards. Duties include repairing, troubleshooting, and installing electronic, hardware, software, and wiring components at customer job sites. The technician responds to service tickets and customer issues, performs firmware updates, equipment calibration, and system testing, and provides on-site technical support with minimal supervision. The role is part of the Operations team and reports to the Director of Operations.

This position involves regular, extensive travel to job sites across the country, sometimes on short notice and with long or unusual work hours. Job locations and environments vary, including comfortable indoor spaces, hot or cold construction sites, outdoor work, and occasional work in suspension rigs.

Requirements

• 2–4 years of prior AV experience.
• CTS certification or the ability to achieve certification within six months of the start date.
• Ability to travel regularly and extensively, often on short notice, and work long or unusual hours.
• Excellent customer service skills and basic computer competencies.
• Ability to learn new technology, repair and service procedures, and specifications.
• Successfully complete a criminal background check, motor vehicle review, and drug test before starting.
• Strong communication skills and experience working independently.
• Computer proficiency and familiarity with standard office productivity software, including Google, Microsoft Word, and Excel.
• Experience and comfort using hand tools, small power tools, and industrial tools.
• Ability to learn new tasks quickly and make important decisions under tight timelines in a fast-paced environment with minimal supervision.
• Problem-solving and time-management skills.
• Friendly and approachable manner.
• Valid driver’s license with fewer than two citations in the last two years and reliable transportation.
• Ability to lift 75 pounds and complete ladder and other safety training.
• Ability to understand and follow written and verbal directions, show initiative, work dependably and productively, and maintain attention to detail.
• Ability to work well with others, take direction, offer and receive constructive feedback, and interact professionally and respectfully.
• Ability to adjust to varied job assignments and tasks, manage time and resources, and report to job locations on time in appropriate work attire and PPE.

Responsibilities

• Perform maintenance and warranty service tasks at customer locations to repair, troubleshoot, and install audio-visual system components.
• Respond to service tickets and customer issues; complete firmware patches and updates, equipment calibration, and system testing.
• Provide technical support and troubleshooting assistance to clients on site with minimal supervision.
• Perform simple and remedial programming of Crestron and Extron control systems in conjunction with a field programmer.
• Communicate with sales and operations to align project goals with customer expectations and scope of work.
• Troubleshoot audio and video equipment, cabling, and systems.
• Install and terminate cables using appropriate solder or compression connectors.
• Drill into drywall, concrete, and cinderblock to run wires and install projectors, projection screens, cameras, and speaker systems.
• Install electronic and electrical components into equipment racks and other locations according to wiring diagrams or verbal instructions.
• Move or reposition equipment and wiring supplies, including lifting and carrying heavy objects and steadying objects above shoulder height.
• Perform sanding, painting, and other light construction tasks.
• Clean up job sites, break down boxes, and organize and store materials.
• Work in confined spaces and on ladders and lifts at heights exceeding 10 feet.
• Perform other duties as assigned.

Benefits

• Paid vacation and sick pay.
• Medical coverage options, including health, vision, and dental.
• Daily per diem while traveling overnight to cover meals and non-reimbursable incidentals.
• Company-arranged and company-paid national work travel, including air flights, ground transportation, and lodging.
• 401(k) program after one year of service and annual employer contribution after one year of enrollment.
• Tool kit, uniform shirt, and PPE.
• Personal cell phone allowance stipend per paycheck.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed