Senior AV Service Technician

Forte • Jacksonville, FL

7d

About The Position

The Senior AV Service Technician travels to customer sites to provide scheduled maintenance, troubleshooting, and repair services for integrated AV systems. The role diagnoses and resolves technical issues, supports and trains clients in using AV equipment, performs routine maintenance and inspections, documents service procedures and activities, and collaborates with team members to meet project deadlines and deliver high-quality client service.

Requirements

• Previous experience in AV system service or installation.
• Strong technical aptitude and ability to learn new technologies and basic troubleshooting techniques.
• Ability to load and modify code and DSP files, including Crestron, BIAMP, and Q-SYS.
• Ability to work independently, be self-directed, and make sound decisions based on customer satisfaction.
• Excellent communication skills and a customer-service-oriented approach.
• Ability and willingness to travel to customer sites.

Nice To Haves

• CTS Certification is preferred but not required with the right experience.
• Other industry-related certifications or training, such as Crestron, Extron, Biamp, QSC, or Shure.

Responsibilities

• Travel to customer sites to provide scheduled maintenance, troubleshooting, and repair services for integrated AV systems.
• Diagnose and resolve technical issues with AV systems, including connectivity problems.
• Provide clients with technical support and training on the operation and functionality of AV equipment.
• Perform routine maintenance and inspections of AV systems to support optimal performance and reliability.
• Assist in documenting service procedures and service-related activities.
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed