Senior AV Technician

Techtronic Industries - TTI•Anderson, SC

2d•Onsite

About The Position

TTI Consumer Power Tools, Inc. is seeking a Senior AV Technician in Anderson, SC. The Senior AV Technician serves as the technical expert for audio-visual systems and live events across the Consumer Team business. This role independently plans, executes, and supports high-level live events; designs and installs complex AV systems; and resolves advanced technical issues involving AV equipment, software, and networks. The technician delivers customer service by understanding client needs and translating them into reliable, high-performing AV solutions. The role also includes leading, supervising, and training other AV technicians; managing larger AV projects from planning through evaluation; and serving as an escalation point for complex technical problems. The Senior AV Technician is expected to set a strong example for the team in work ethic, attitude, and production.

Requirements

At least 2 years of AV support, installation, or live event experience.
Two relevant certifications (for example, Q-SYS Level 1 or Level 2, PSM I, or CTS), or demonstrated competency for the scope of the certification.
Demonstrated ability to independently plan, execute, and support high-level live events.
Advanced technical knowledge of different types of AV equipment and systems.
Demonstrated ability to install and configure complex AV systems.
Strong troubleshooting skills for complex technical problems.
Outstanding communication and customer service skills, including the ability to understand client needs and requirements.
Strong organizational and time-management skills, including the ability to prioritize tasks and meet deadlines.

Nice To Haves

Experience leading, training, or mentoring other AV technicians.
Experience planning, budgeting, and managing AV projects.
Experience with Microsoft Teams Rooms and Zoom Rooms conference room systems.
Highly collaborative approach and ability to work effectively in project and support models with diverse individuals across business units.

Responsibilities

Plan, execute, and support high-level live events independently, from pre-event planning and setup through show operation and teardown.
Design and install complex AV systems by identifying client needs, selecting appropriate equipment, and configuring systems for optimal performance.
Troubleshoot and resolve complex technical problems involving AV equipment, software, and networks.
Supervise and lead AV technicians by assigning tasks, providing training, and ensuring quality work.
Manage larger AV projects, including planning, budgeting, execution, and evaluation, to meet client requirements and stay within budget.
Provide technical support by answering equipment-use questions, troubleshooting minor problems, and assisting users with basic audio and video tasks.
Respond to requests and resolve issues efficiently while working with clients and team members.
Prioritize tasks and meet deadlines across concurrent events and projects.
Maintain AV equipment and supply inventory, ensuring items are tracked, accounted for, and available.
Plan and prepare for events, including equipment staging, setup, and technical requirements.
Stay current on AV trends, technologies, and advancements, and apply relevant knowledge to improve systems and services.