On-Call Banquet Server

Downstream Casino Resort•Quapaw, OK

89d•Onsite

About The Position

The On-Call Banquet Server is responsible for reporting to work on time in the proper attire and clocking in according to the posted schedule or supervisor's instructions. This role involves reporting to the Banquet Captain for assignments, using the daily function sheet and banquet event orders (BEOs) to understand specific details and floor plans, and utilizing a walkie-talkie radio. Responsibilities include managing linens, handling china carefully, lifting objects using proper technique, and ensuring banquet rooms are cleaned and vacuumed before and after functions. The server will also manage room settings such as lighting and air temperature, theme and decorate buffets/coffee set-ups, and place centerpieces. A key aspect of the role is serving guests with utmost professionalism and care, providing exceptional customer service, and maintaining a pleasant, friendly, and professional demeanor. The position requires meeting attendance guidelines, adhering to policies, and attending training meetings. Duties may be adjusted as needed, and hours are determined by a 24-hour schedule. The server is expected to be an outstanding example and a credit to Downstream Casino Resort.

Requirements

Must be 21 years of age.
Excellent customer service/communication skills.
Know or be able to learn sequence of service, cocktail ingredients.
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
Must present a well-groomed and professional appearance.
Must be able to read, write, speak, and understand English.
Must be able to respond to visual and oral cues.
Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to be approved for and maintain a valid gaming license.
Work nights, weekends and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Responsibilities

Report to work on time in the proper attire.
Clock in and out according to the posted Banquet schedule or supervisor’s instructions.
Report to Banquet Captain to receive assignments.
Use the daily function sheet to check the banquet event order (BEOs) for specific details and/or floor plans.
Use walkie-talkie radio and check out keys.
Pick up all clean linen from Housekeeping and take to the linen Banquet storage.
Separate and treat all stained or damaged linens and turn them in to the supervisor.
Handle all china carefully to avoid breakage or injury to yourself and others.
Lift all objects by bending knees, not using your back.
Make sure that all Banquet rooms are cleaned and vacuumed before and after every function.
Close all sheers on all windows after every function.
Set proper lighting and air temperature for each function room being used.
Ensure electricity is not wasted in function rooms not being used.
Theme and decorate all buffets/coffee set-ups.
Place centerpieces on all breakfast, lunch and/or dinner functions.
Serve guests with utmost professionalism and care.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
Maintain a professional work environment with supervisors and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Attend all necessary training meetings.
Assist in other projects, as directed.
Be an outstanding example and a credit to Downstream Casino Resort.