On-Call Banquet Server

Kalispel Tribe Careers•Airway Heights, WA

About The Position

The On-Call Banquet Server ensures professional execution of Northern Quest Resort & Casino (NQRC) client banquets, meetings, and functions of all types and sizes. The position is responsible for guest satisfaction, superior service, and delivery of a high-quality product. The role works with banquet and culinary team members to prepare rooms, serve guests, support food displays, and coordinate client needs. This position has no supervisory responsibilities and requires no prior experience; new employees will be trained. The employee must follow Kalispel Tribe of Indians internal controls and Northern Quest Casino policies and procedures. They must be available to work nights, weekends, and holidays as required. Duties may include other job-related tasks assigned by management. Employment is at-will, and applicants are subject to drug testing and may be subject to background investigations.

Requirements

No prior experience is needed; new employees will be trained.
Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
Ability to maintain effective working relationships with department heads and employees.
Ability to anticipate, prevent, identify, and solve workplace problems.
Excellent organizational, communication, and interpersonal skills.
Ability to obtain and maintain a Kalispel Work Permit.
Valid driver's license required when operating a Tribal Vehicle; must be in possession of the license while operating the vehicle.
Washington State Food Handler Permit required within 14 days of start date.
Hepatitis A vaccination required by date of hire.
Washington State MAST permit required within 90 days of hire or by the first class offered.
Available and willing to work nights, weekends, and holidays as required.
Ability to perform the physical demands of the job, including standing, walking, reaching, handling items, and lifting up to 50–70 pounds occasionally.

Nice To Haves

High school diploma or GED preferred.
Knowledge of food and wine for service training.

Responsibilities

Provide attentive, friendly service to guests and greet them appropriately.
Serve beverages according to MAST guidelines and follow NQC room-control procedures concerning guest conduct and alcohol use.
Assist banquet team members in providing superior guest service.
Review client needs and special requests and coordinate arrangements with appropriate departments.
Complete side work and shift-end paperwork; keep work and storage areas clean, organized, stocked, and secure.
Relay complaints, problems, and positive remarks to the shift supervisor.
Attend training meetings and maintain a good attendance record.
Help organize clearing stations and back-of-house areas.
Work with the Culinary Team to set buffet tables and other food displays.
Inspect room ambiance and ensure tables meet NQC standards and the function's and client's requirements.
In the absence of a supervisor or manager, meet and greet clients at the start of their function and communicate with them throughout the event.
May serve as a panelist for the Internal Review Board Process.
Perform other job-related duties as assigned by management.