Banquet Server-On call

Pyramid Global Hospitality • Warrensville Heights, OH

4d

About The Position

Pyramid Global Hospitality is hiring a Banquet Server for the Cleveland Marriott East in Beachwood, Ohio. The role supports banquet functions by preparing and setting up event rooms, serving food and beverages, bussing tables, and cleaning and breaking down rooms after events. It also includes setting up refreshment stations, maintaining back halls and storerooms, and assisting event and restaurant staff as needed.

The position works extensively in the evenings and on weekends. The server provides attentive guest service, responds to special requests and dietary needs, monitors guest satisfaction, and addresses concerns promptly. The role requires routinely lifting and carrying trays weighing up to 30 pounds.

Requirements

• 2–4 years of food service experience, preferably in banquet service.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.
• Ability to routinely lift and carry trays weighing up to 30 pounds.

Nice To Haves

• Experience in a 4-star or 5-star venue with synchronized service.

Responsibilities

• Set up banquet functions by draping tables, setting silverware, folding napkins, preparing drinks, and placing centerpieces.
• Pick up food from the back hall, carry trays to function locations, serve food, and clear food from tables.
• Break down banquet rooms by bussing tables, putting away dirty linen and centerpieces, and vacuuming.
• Clean the back hall and organize storerooms.
• Set up morning or afternoon break stations with coffee, tea, snacks, and beverages.
• Assist with event room setup according to meal period and table needs.
• Prepare food and beverage items, including condiments and coffee, and keep workstations stocked.
• Serve food and beverages to guests and take dishes, glasses, silverware, and other items to the kitchen.
• Clean and sanitize tables, counters, and seats after guests finish.
• Explain menu preparation, cooking methods, and ingredients.
• Consider guests' special requests and dietary issues.
• Provide general property information and offer guests a warm welcome and farewell.
• Interact professionally with staff and provide other departments with necessary information.
• Conduct a final quality check of food and beverage items before serving.
• Monitor assigned tables for guest satisfaction, quality, and additional service needs.
• Address guest issues promptly and with concern.
• Assist other event and restaurant staff as needed.
• Remain aware of safety issues, including broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.

What This Job Offers

• Education Level: No Education Listed