On-Call Banquet Server
About The Position
The role of the Banquet Server is to serve our banquet guests in a prompt and courteous manner while maintaining a high level of quality and consistency. The primary goal is to create 100% Guest Satisfaction by delivering food and beverage service to banquet guests. This involves providing genuine hospitality, exceeding guest expectations, taking personal responsibility, and using teamwork. The server must listen, apologize with empathy, find solutions, and follow through when resolving guest problems. They should also notice when a guest is not satisfied and use their best judgment regarding the 100% Guest Satisfaction Guarantee. The position also involves performing other duties as required to provide the service brand behavior and genuine hospitality, providing food and beverage service to guests in the restaurant, setting tables, preparing orders for presentation, serving food and beverages, refilling beverages, clearing tables, and cleaning the banquet room and kitchen area.
Requirements
- Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
- Skilled in utilization of point of sale systems and/or other back-of the house systems.
- Know the available products and services and suggest alternatives.
- Excellent customer service and verbal communication skills
- Ability to prioritize tasks and anticipate customer demands
- Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
- Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
- Ability to maneuver up to 150 pounds, occasionally, for short periods of time
- Able to set up and take down tables, chairs, stages, and other banquet meeting fixtures
- Ability to push and pull carts weighing up to 200 pounds, occasionally
- Ability to stand for extended periods of time, constantly
- Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity
Responsibilities
- Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
- Performs other duties as required to provide the service brand behavior and genuine hospitality
- Provides food and beverage service to guests in the restaurant
- Sets tables in accordance with Carlson Managed Hotels & Resort’s standards
- Prepares order for presentation to guest
- Serves food, coffee, water and other beverages; refills beverages as needed
- Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
- Cleans banquet room and banquet kitchen area during and after banquet functions
- Cooperates closely with other servers to meet and exceed guests’ expectations
Benefits
- Employee discounts on thousands of hotels
- 50% Discount on in-house restaurant and marketplace
- Free Parking
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
