Omni Experience Supervisor Full Time

BJ's Wholesale Club • Richmond, VA

8d

About The Position

The Omni Experience Supervisor works closely with the Assistant Club Manager to provide leadership and direction within the club, drive club performance, and oversee directly managed departments. The role performs Omni functions, leads Omni team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. It administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor leads and develops team members through training, coaching, performance feedback, and accountability; supports staffing and hiring; and promotes an inclusive, safe, collaborative environment. The role ensures service excellence for members and maintains daily GOLD standards. It uses business reporting and metrics to identify trends, improve performance, and address process issues.

Operational work includes picking, verifying, staging, packing, and processing member orders; using handheld RF devices and other digital tools; maintaining inventory and staging-area accuracy; handling returns and damaged or spoiled products; and meeting productivity and service-level expectations. The supervisor maintains a clean, organized Omni workspace, reviews department reporting and supply needs, and follows club policies and procedures. Regular, predictable, full attendance is an essential function. Open shift availability is required.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, reporting to Assistant Club Management, monitoring productivity, and communicating with Club Leadership.
• Demonstrated leadership capabilities, including team member engagement, supervising cross-functional teams, training team members, and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to outstanding service to all members.
• Open shift availability.
• Must be at least 18 years old.
• Computer proficiency.
• Ability to use digital devices proficiently.
• Ability to meet Omni productivity expectations, service-level agreements, performance metrics, and goals.
• Regular, predictable, full attendance.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Provide leadership and direction within the club and drive performance, particularly in directly managed departments.
• Perform Omni functions and administer digital initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Lead, coach, train, and develop Omni team members on club policies, procedures, and order-pulling practices.
• Assess team member performance, give actionable feedback, support engagement, and assist with hiring, training, and performance management.
• Ensure departments are properly staffed and communicate with Club Leadership and the Home Office about operational issues.
• Deliver service excellence, establish service standards, support member concern resolution, and maintain a safe and positive environment.
• Maintain daily GOLD standards and keep the Omni workspace, storage bins, and staging areas clean, safe, and organized.
• Use business metrics and reporting to monitor performance, identify trends and process breakdowns, and drive productivity and profitability.
• Pick and verify member orders using handheld RF devices; update merchandise locations and stage orders accurately.
• Meet order-picking productivity expectations and service-level agreements, and execute established SOPs for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Identify expired or short-dated items and inventory or equipment discrepancies, communicate concerns, and recommend process improvements.
• Coordinate merchandise pulls from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents; securely package orders according to SOPs.
• Handle returns, damaged goods, and spoiled products according to standard procedures.
• Review and manage daily and weekly Omni reporting and review ordering and replenishment of department supplies.
• Perform housekeeping duties, including removing trash and cardboard from the work area.
• Maintain club policies and procedures, including dress-code requirements, and perform other duties or work in other departments as assigned.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans.
• Optional dental and vision plans.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with a company match, available to team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed