Omni Experience Supervisor

BJ's Wholesale Club • Noblesville, IN

2d • $20 • Onsite

About The Position

The Omni Experience Supervisor works closely with the Assistant Club Manager to provide leadership and direction within the club and drive club performance, particularly in the departments they manage. The role performs Omni functions, leads Omni team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. It administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor leads and develops team members through training, coaching, feedback, and performance management; supports staffing and hiring; and promotes a safe, inclusive, and collaborative environment. The role sets service expectations and helps resolve member concerns while applying GOLD Member Standards and maintaining clean, organized Omni spaces and order-storage areas.

The position uses reporting and business metrics to monitor performance, identify trends and process issues, and support profitability and club goals. It oversees order picking, staging, packing, shipping, returns, supplies, and operational reporting, ensuring productivity expectations and standard operating procedures are met. Regular, predictable, full attendance is an essential function of the job.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, and monitoring employee productivity.
• Ability to report to and communicate information to Assistant Club Management and Club Leadership.
• Demonstrated leadership capabilities, including engaging team members, supervising cross-functional teams, training, and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to providing outstanding service to members.
• Open shift availability.
• Must be at least 18 years of age.
• Computer proficiency.
• Ability to move frequently on hard surfaces and occasionally bend, handle, pull, reach, or stoop to examine or scan merchandise.
• Frequently lift objects up to 50 pounds and, with assistance, potentially lift and move heavy or awkward objects weighing more than 50 pounds.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead Omni operations and team members, including administering BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club initiatives.
• Set clear expectations, communicate business needs, follow up on performance, and hold teams accountable for results.
• Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and order-pulling practices.
• Manage and assess team-member performance; provide actionable feedback, develop talent, assist with hiring and training, and help ensure departments are properly staffed.
• Promote team-member engagement, inclusion, collaboration, ethical decision-making, and a safe, positive work environment.
• Set service standards and support team members in resolving member concerns; deliver service excellence at all points of contact.
• Apply GOLD Member Standards and keep the Omni area and order-storage bins clean, organized, and maintained to safety standards.
• Use club and department reporting to monitor key metrics, identify performance trends and opportunities, and correct process breakdowns.
• Pick member orders using pick lists and handheld RF scanners; verify merchandise and update merchandise locations and staging areas.
• Communicate inventory and equipment problems to Home Office and recommend process improvements for inventory discrepancies.
• Identify expired or short-dated items and raise concerns with Club Leadership.
• Ensure orders are picked on time and meet service-level agreements, productivity requirements, and SOPs for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Coordinate with club teams to obtain merchandise from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents; package orders according to SOPs.
• Maintain a neat, clean, and organized SFC/BOPIC area; remove trash and cardboard and handle damaged or spoiled products according to SOPs.
• Process returns to the club and determine whether to handle them through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting and review ordering and replenishment of department supplies.
• Maintain club policies and procedures, including dress-code requirements; perform other duties as assigned, including work in other departments.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) options.
• Flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares of BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed