Omni Experience Supervisor Full Time

BJ's Wholesale Club • Richmond, VA

10d • $20 - $25 • Onsite

About The Position

The Omni Experience Supervisor works closely with the Assistant Club Manager to provide leadership and direction within the club and drive club performance, particularly in the departments they manage. The role performs Omni functions, leads Omni team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. It administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor leads and develops team members through coaching, training, performance feedback, and accountability; supports engagement, inclusion, and a safe, positive environment; and sets expectations for excellent member service. The position monitors business metrics and reporting, identifies trends and process issues, and guides the team toward operational and performance goals.

The role processes and stages member orders, maintains merchandise and staging organization, packages and ships orders, handles returns and damaged or spoiled goods, and ensures compliance with established procedures and productivity standards. It also supports staffing, supply replenishment, daily and weekly reporting, and other club duties as assigned. Regular, predictable, full attendance is an essential function.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, reporting to Assistant Club Management, monitoring productivity, and communicating with Club Leadership.
• Demonstrated leadership capabilities, including driving engagement, supervising cross-functional teams, training team members, and communicating results.
• Ability to own and deliver against strategic initiatives and objectives.
• Commitment to providing outstanding service to members.
• Open shift availability is required.
• Must be at least 18 years of age.
• Computer proficiency is required.
• Ability to meet Omni productivity expectations, service-level agreements, performance metrics, and goals.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead Omni team members and oversee department operations, performance, and staffing.
• Administer digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Set clear expectations, communicate operational information, and provide follow-up, accountability, coaching, and feedback to team members.
• Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and effective order-pulling practices.
• Assist with hiring, training, and performance management, and develop team member talent.
• Promote team member engagement, collaboration, inclusion, ethical decision-making, and a safe, positive environment.
• Deliver service excellence, set member-service standards, and support team members in resolving member concerns.
• Model and maintain GOLD member and club standards, including a clean and organized Omni area and properly maintained storage bins.
• Use club and department metrics and reports to identify trends, opportunities, process breakdowns, and performance improvements.
• Pick and process member orders promptly and courteously using pick lists and handheld RF devices; verify merchandise and meet productivity and service-level expectations.
• Update merchandise locations and maintain organized product placement and staging areas.
• Communicate inventory and equipment problems to Home Office and recommend process improvements for inventory discrepancies.
• Identify expired or short-dated items on pick lists and raise concerns with Club Leadership.
• Coordinate with club teams to pull merchandise from reserve areas when possible.
• Print staging tickets, packing slips, shipping labels, and other related documents; package orders securely according to standard procedures.
• Maintain the SFC/BOPIC work area, perform housekeeping, remove trash and cardboard, and handle damaged goods and spoiled products according to procedures.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting and ordering or replenishment of department supplies.
• Maintain club policies and procedures, including dress code requirements.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed