Omni Experience Ambassador Full Time

BJ's Wholesale Club • Brooksville, FL

2d • $16

About The Position

The Omni Experience Ambassador performs general warehouse activities and supports BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, verifying items and counts with a handheld scanner, moving orders from the sales floor to a staging area, and operating equipment. The Ambassador helps ensure orders are accurate, securely packaged, and completed on time while meeting service-level agreements, productivity expectations, and performance goals.

The role also includes communicating inventory, equipment, replenishment, and product-dating issues; processing returns; maintaining a clean, organized, and safe Omni area; and following club policies, procedures, and operating standards. Team members are expected to provide friendly member service, collaborate with colleagues, uphold GOLD standards, and attend work regularly and predictably.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Complete orders promptly and meet productivity requirements, service-level agreements, performance metrics, and deadlines.
• Communicate inventory and equipment problems, expired or short-dated items, and merchandise replenishment needs.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Follow operational processes and productivity standards for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Keep the Ship from Club area neat, clean, and organized; remove trash and cardboard and handle damaged or spoiled products according to procedures.
• Process returns to the club and determine how to handle them through DDR or the Membership desk.
• Maintain club policies and procedures, including dress code standards, and perform other duties or work in other departments as assigned.
• Provide friendly service, address member concerns, and help maintain a safe, positive environment.
• Maintain organized and clean bin storage for member orders according to club and safety standards.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed