Omni Experience Ambassador Part Time

BJ's Wholesale Club • Noblesville, IN

11d

About The Position

The Omni Experience Ambassador performs general warehouse and order-fulfillment activities for BJ’s Wholesale Club, including picking merchandise from a pick list, verifying merchandise and counts with a handheld scanner, moving items from the sales floor to a staging area, and operating equipment. The role supports the club’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club, and requires timely, accurate order fulfillment in accordance with operating procedures and productivity expectations.

The position also involves providing friendly, courteous member service; responding to concerns and escalating them when appropriate; maintaining a safe, clean, and organized work area; and following club policies, procedures, dress code, and safety standards. Team members may be assigned duties in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Previous order-pulling experience is preferred.
• Big-box or wholesale retail experience is preferred.
• Previous RF scanner experience is preferred.
• Ability to meet the position’s physical demands, including continuous lifting of objects up to 50 pounds and, with assistance, moving heavy or awkward objects over 50 pounds.
• Regular, predictable, full attendance.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Pull merchandise from pick lists and process member purchases in a fast, courteous, and friendly manner.
• Use handheld RF scanner devices to pick orders and verify merchandise.
• Move merchandise from the sales floor to the staging area.
• Communicate inventory or equipment problems, expired or short-dated items, and replenishment needs to the appropriate club team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Pick orders promptly and meet productivity requirements, deadlines, service-level agreements, performance metrics, and goals.
• Follow operational efficiency, process, productivity, and standard operating procedures for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when metrics are not met.
• Securely package orders according to standard operating procedures.
• Keep the Ship from Club area neat, clean, and organized; remove trash and cardboard and maintain storage bins according to standards.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how to handle them through DDR or the Membership desk.
• Deliver service excellence, address and deescalate member concerns, and escalate concerns when appropriate.
• Support club policies, procedures, compliance, safety, inclusion, and teamwork.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed