Omni Experience Ambassador Part Time

BJ's Wholesale Club • Hixson, TN

3d

About The Position

The Omni Experience Ambassador performs general warehouse and order-fulfillment activities supporting BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from the sales floor using a handheld RF scanner, verifying orders, moving merchandise to staging, securely packaging orders, and meeting productivity and service-level expectations. The ambassador also helps maintain an organized OMNI/SFC work area, handles returns and damaged or spoiled goods according to procedures, and may work in other departments as needed.

Team members are expected to follow club policies and procedures, contribute to a safe and positive environment, provide friendly service, work collaboratively, and uphold GOLD member and club standards. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds.
• May need to lift and move heavy or awkward objects weighing more than 50 pounds with assistance.
• Ability to move about continuously and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pick merchandise from a pick list using a handheld RF scanner and verify merchandise and order counts.
• Move merchandise from the sales floor to the staging area and communicate inventory or equipment problems, expired or short-dated items, and replenishment needs.
• Meet order-picking deadlines, productivity requirements, service-level agreements, performance metrics, and goals.
• Follow operational processes and standard operating procedures for BOPIC, Curbside, and Ship from Club.
• Package orders securely according to standard operating procedures.
• Keep the SFC area neat, clean, and organized; perform housekeeping duties, including removing trash and cardboard.
• Handle damaged goods, spoiled products, and returns according to standard operating procedures, including determining how returns should be processed.
• Follow club policies, procedures, compliance requirements, and dress code standards.
• Provide friendly service, address or escalate member concerns, and help maintain a safe and positive environment.
• Work with club leadership on individual performance when metrics are not met.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed