Omni Experience Ambassador Part Time

BJ's Wholesale Club • Mesquite, TX

13d • $17

About The Position

The Omni Experience Ambassador performs general warehouse and digital order-fulfillment activities, including pulling merchandise from pick lists, verifying items and counts with a handheld RF scanner, updating merchandise locations, moving orders from the sales floor to a staging area, and operating equipment. The role supports BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club.

The ambassador is expected to deliver friendly, timely service and meet productivity expectations, service-level agreements, and performance goals. The role follows established operating procedures, maintains a safe and organized OMNI and Ship from Club area, packages orders securely, handles returns and damaged or spoiled goods, and follows club policies and dress standards. Regular, predictable, full attendance is an essential function. Other duties may be assigned, including work in other departments as needed.

Requirements

• Previous order-pulling experience preferred.
• Big-box or wholesale retail experience preferred.
• Previous RF scanner experience preferred.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to meet OMNI productivity expectations, including service-level agreements, performance metrics, and goals.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
• Move merchandise from the sales floor to the staging area and update merchandise locations as required.
• Communicate inventory or equipment problems, expired or short-dated items, and replenishment needs to the appropriate team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Pick orders promptly and meet productivity requirements, deadlines, service-level agreements, performance metrics, and goals.
• Follow operating procedures and productivity standards for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Package orders securely according to standard operating procedures.
• Keep the Ship from Club area neat, clean, and organized; perform housekeeping, remove trash and cardboard, and handle damaged or spoiled products according to procedures.
• Process returns to the club and determine how to handle them, including through DDR or the Membership desk.
• Follow club policies, procedures, compliance requirements, and dress code standards.
• Deliver friendly, courteous service; address and deescalate member concerns and escalate them when appropriate.
• Support a safe, positive, inclusive, and collaborative environment for members and team members.
• Maintain clean and organized OMNI storage, including regularly cleaning and maintaining storage bins according to safety standards.
• Understand how to access and read departmental production or financial performance reporting and how execution affects business results.
• Maintain regular, predictable, full attendance.
• Perform other duties as assigned, including working in other departments as needed.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed