Omni Experience Ambassador Part Time

BJ's Wholesale Club • Stratford, CT

5d

About The Position

The Omni Experience Ambassador performs general warehouse activities supporting BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from the sales floor using a handheld scanner, verifying items and counts, moving orders to a staging area, and securely packaging them according to standard operating procedures. The ambassador helps ensure orders are completed on time and meet productivity, service-level, and performance expectations.

The position also includes communicating inventory, equipment, and replenishment issues; maintaining a clean, organized, and safe OMNI area; handling damaged or spoiled goods and returns; and following club policies, procedures, and dress code standards. Team members provide friendly member service, address concerns, work collaboratively, and may perform duties in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds.
• Ability to move about continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.
• May need to lift and move heavy or awkward objects over 50 pounds with assistance.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Complete orders in a timely manner and meet productivity requirements, service-level agreements, performance metrics, and deadlines.
• Follow operational processes and productivity standards for BOPIC, Curbside, and Ship from Club.
• Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs.
• Coordinate with the club team to replenish merchandise or retrieve it from the reserve area when possible.
• Keep the SFC area neat, clean, and organized, including removing trash and cardboard and maintaining storage bins.
• Handle damaged goods, spoiled products, and returns in accordance with standard operating procedures.
• Maintain club policies and procedures, including dress code standards.
• Provide friendly service, resolve or escalate member concerns, and contribute to a safe and positive member experience.
• Work collaboratively, maintain a positive attitude, and support club standards and team goals.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed