Omni Experience Ambassador

BJ's Wholesale Club • Chesterfield Township, MI

4d • $16

About The Position

The Omni Experience Ambassador performs general warehouse activities for BJ’s Wholesale Club’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from the sales floor using a handheld RF scanner, verifying merchandise and counts, moving orders to a staging area, and securely packaging orders according to standard operating procedures. The ambassador helps meet order deadlines, service-level agreements, productivity standards, and individual performance goals while providing courteous service to members.

The position also includes communicating inventory, equipment, expired-item, and replenishment issues; processing returns; maintaining a neat and organized Omni/SFC work area; handling damaged or spoiled goods; and following club policies, safety standards, and operational procedures. Regular, predictable, full attendance is an essential function. Other duties may be assigned, including work in other departments as needed.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Meet Omni productivity expectations regarding service-level agreements, performance metrics, and goals.
• Previous order-pulling experience is preferred.
• Big box or wholesale retail experience is preferred.
• Previous RF scanner experience is preferred.
• Continuously lift objects up to 50 pounds; lifting or moving heavier or awkward objects over 50 pounds may be required with assistance.
• Frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pick merchandise from a pick list using a handheld RF scanner and verify merchandise and counts.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Complete orders on time while meeting productivity requirements, service-level agreements, performance metrics, and goals.
• Follow established operational processes and SOPs for BOPIC, Curbside, and Ship from Club.
• Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate club team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Keep the SFC area neat, clean, and organized; perform housekeeping duties, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how to handle them through DDR or the Membership desk.
• Maintain club policies and procedures, including proper dress code standards.
• Support club standards, member service, safe work practices, and teamwork.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision plans, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed