Omni Experience Ambassador Full Time

BJ's Wholesale Club • Newark, DE

11d • $17

About The Position

The Omni Experience Ambassador performs general warehouse activities and supports BJ’s digital order initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, verifying items and counts with a handheld RF scanner, moving orders from the sales floor to staging, and securely packaging orders. The ambassador works to meet productivity requirements and service deadlines while following established operating procedures and club policies.

The role also supports member service, inventory communication, returns processing, and maintenance of a clean, safe, and organized OMNI/SFC work area. Regular, predictable, full attendance is an essential function. Other duties may be assigned, including work in other departments as needed.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to meet OMNI productivity expectations, including service-level agreements, performance metrics, and goals.
• Ability to continuously lift objects up to 50 pounds; heavier or awkward objects over 50 pounds may need to be lifted or moved with assistance.
• Ability to move about continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Communicate inventory or equipment problems, expired or short-dated items, and replenishment needs to the appropriate club team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Pick orders in a timely manner and meet productivity requirements, service-level agreements, performance metrics, and deadlines.
• Follow operational processes, efficiency standards, and established procedures for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Keep the SFC area neat, clean, and organized; perform housekeeping duties, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Follow club policies and procedures, including dress code standards.
• Support a safe and positive environment, deliver service excellence, and address or escalate member concerns as appropriate.
• Maintain clean and organized OMNI storage, including organizing and regularly cleaning storage bins according to safety and club standards.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed