Omni Experience Ambassador Full Time

BJ's Wholesale Club • Chattanooga, TN

3d • $16

About The Position

The Omni Experience Ambassador performs general warehouse activities supporting BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, using handheld RF scanners to verify items and update merchandise locations, moving orders from the sales floor to staging, packaging orders securely, and operating equipment. The ambassador helps meet productivity and service-level requirements, communicates inventory or equipment issues, and supports replenishment as needed.

The role also maintains a neat, clean, and organized OMNI/SFC work area, handles returns and damaged or spoiled products according to standard operating procedures, and follows club policies, safety standards, dress code, and operating procedures. Regular, predictable, full attendance is an essential function. Team members may be assigned duties in other departments as needed.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously move about on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.
• Ability to continuously lift objects up to 50 pounds; heavier or awkward items may need to be lifted and moved with assistance.
• Ability to work around moving machinery and loud equipment, with possible exposure to temperature extremes when pulling refrigerated orders and occasional exposure to company-approved cleaning agents.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists and use a handheld RF scanner to pick and verify orders.
• Move merchandise from the sales floor to the staging area and update merchandise locations using the scanner.
• Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate club team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Pick orders promptly and meet productivity requirements, deadlines, service-level agreements, performance metrics, and goals.
• Follow operational efficiency, process, productivity, and standard operating procedures for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Package orders securely according to standard operating procedures.
• Keep the SFC area neat, clean, and organized; perform housekeeping, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how to handle them, including through DDR or the Membership desk.
• Follow club policies and procedures, including dress code and safety standards.
• Deliver friendly service, address member concerns, and help maintain a safe and positive member experience.
• Maintain clean and organized OMNI storage areas and bins according to club and safety standards.
• Perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing purchases of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed