Omni Experience Ambassador Part Time

BJ's Wholesale Club • Stratford, CT

7d • $18 - $22

About The Position

The Omni Experience Ambassador performs general warehouse activities and supports BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from lists with a handheld RF scanner, verifying items and counts, moving orders to staging, and securely packaging orders in accordance with standard operating procedures. The ambassador works to meet productivity expectations, service-level agreements, performance metrics, and deadlines while maintaining a clean, safe, and organized OMNI/SFC work area.

The role also includes communicating inventory, equipment, expired-item, and replenishment issues; handling returns, damaged goods, and spoiled products according to procedures; and supporting other departments as assigned. Team members are expected to follow club policies, procedures, dress code, and safety standards; provide friendly member service; work collaboratively; and maintain regular, predictable, full attendance. This is a part-time position. The stated pay range is $18.00–$21.60.

Requirements

• Previous order-pulling experience is preferred.
• Big-box or wholesale retail experience is preferred.
• Previous RF scanner experience is preferred.
• Ability to continuously lift objects up to 50 pounds; lifting and moving heavier or awkward objects over 50 pounds may be required with assistance.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pick merchandise from pick lists using a handheld RF scanner and verify merchandise.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Complete orders promptly and meet productivity requirements, service-level agreements, performance metrics, and deadlines.
• Follow operational processes, productivity standards, and established SOPs for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Keep the SFC area neat, clean, and organized; remove trash and cardboard; and handle damaged goods and spoiled products according to SOPs.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Maintain club policies and procedures, including dress code and safety standards.
• Deliver friendly, courteous service and help resolve member concerns.
• Work collaboratively, support a safe and positive environment, and perform other duties or work in other departments as assigned.
• Maintain regular, predictable, full attendance.
• Maintain and clean order storage bins according to safety and club standards.

Benefits

• Weekly pay.
• Daily access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares of BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed