OMNI Experience Ambassador Part Time

BJ's Wholesale Club • Lexington Park, MD

1d • $17 - $20

About The Position

The OMNI Experience Ambassador performs general warehouse activities supporting BJ’s digital fulfillment initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, verifying orders and merchandise locations with a handheld RF scanner, moving orders from the sales floor to staging, and operating equipment. The ambassador is responsible for fulfilling orders promptly and accurately, meeting productivity and service-level expectations, securely packaging orders, communicating inventory or equipment issues, and maintaining an organized OMNI/SFC work area. The position also includes processing returns, following club policies and procedures, providing friendly member service, and helping maintain a safe, clean, and positive environment. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 30 pounds; heavier or awkward objects may need to be lifted or moved with assistance.
• Ability to move about continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.
• Ability to work around moving machinery and loud equipment, with possible exposure to temperature extremes when pulling refrigerated orders and occasional exposure to company-approved cleaning agents.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
• Move merchandise from the sales floor to the staging area and update merchandise locations as required.
• Communicate inventory or equipment problems, expired or short-dated items, and replenishment needs to the appropriate club team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Pick orders promptly and meet productivity requirements, service-level agreements, performance metrics, and deadlines.
• Follow operational processes, productivity standards, and established procedures for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Package orders securely according to standard operating procedures.
• Keep the SFC area neat, clean, and organized; remove trash and cardboard and handle damaged goods and spoiled products according to procedures.
• Process returns to the club and determine how to handle them, including through DDR or the Membership desk.
• Follow club policies, procedures, compliance requirements, and dress code standards.
• Provide friendly, courteous service, address or escalate member concerns, and help maintain a safe and positive member experience.
• Maintain clean and organized OMNI storage areas and bins according to club and safety standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay and access to earned pay before payday (a fee may apply).
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off that may include vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Three medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options; eligibility varies by position.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed