Omni Experience Ambassador Full Time

BJ's Wholesale Club • Brooksville, FL

1d

About The Position

The Omni Experience Ambassador performs general warehouse and order-fulfillment activities across BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role includes pulling merchandise from pick lists, verifying items and counts with a handheld RF scanner, moving merchandise to staging areas, securely packaging orders, and helping ensure orders are completed on time and meet productivity requirements.

The position also supports member service, club standards, safety, and daily operations. The ambassador maintains an organized OMNI/SFC work area, handles damaged and spoiled goods according to procedures, processes returns, communicates inventory or equipment issues, and works with club teams to replenish merchandise. Team members may be assigned duties in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds; heavier or awkward objects over 50 pounds may need to be lifted and moved with assistance.
• Ability to perform job activities that may include bending, climbing, crawling, handling, pulling, reaching, stooping, and frequent positioning to examine or scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists and process member purchases in a fast, courteous, and friendly manner.
• Use a handheld RF scanner to pick orders and verify merchandise.
• Move merchandise from the sales floor to the staging area.
• Communicate inventory and equipment problems, expired or short-dated items, and replenishment needs to the appropriate club team.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Complete orders promptly and meet productivity requirements, service-level agreements, performance metrics, and deadlines.
• Follow operational efficiency, process, productivity, and standard operating procedures for BOPIC, Curbside, and Ship from Club.
• Securely package orders according to standard operating procedures.
• Keep the SFC area neat, clean, and organized; perform housekeeping duties, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how to handle them, including through DDR or the Membership desk.
• Follow club policies and procedures, including dress code standards, and support their application and compliance.
• Deliver service excellence, address and de-escalate member concerns, and escalate concerns when appropriate.
• Help maintain a safe, positive, inclusive, and respectful environment for members and team members.
• Work collaboratively to meet GOLD Member and club standards, including keeping the work environment clean and organized.
• Review department production and/or financial performance reporting and understand how execution affects business results.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Maintain regular, predictable, full attendance and perform other assigned duties, including work in other departments as needed.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage and Health Savings Account and flexible spending account options.
• 401(k) Retirement Savings Plan with a company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed