Omni Experience Supervisor

BJ's Wholesale Club • Noblesville, IN

18h

About The Position

The Omni Experience Supervisor works closely with the Assistant Club Manager to provide leadership and direction within the club and drive club performance, particularly in directly managed departments. The role performs Omni functions, leads Omni team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. It administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The Supervisor leads, coaches, trains, and develops team members; supports engagement and compliance; sets service expectations; and helps maintain a safe, inclusive, and positive experience for members and team members. The role uses business reporting and performance metrics to identify opportunities, improve processes, and meet productivity and service-level expectations.

Responsibilities also include overseeing order picking, staging, packing, and shipping; maintaining the Omni work area and supplies; managing returns and damaged or spoiled goods; reviewing Omni reports; and supporting other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, and reporting to management.
• Ability to monitor employee productivity and communicate information to Club Leadership.
• Demonstrated leadership capabilities, including team member engagement, supervising cross-functional teams, training, and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to delivering outstanding service to members.
• Open shift availability.
• Must be at least 18 years of age.
• Computer proficiency.
• Ability to meet Omni productivity expectations, service-level agreements, performance metrics, and goals.
• Ability to move frequently on hard surfaces and occasionally bend, handle, pull, reach, or stoop to examine or scan merchandise.
• Frequently lift objects up to 50 pounds; may need to lift and move heavier or awkward objects over 50 pounds with assistance.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead the Omni team and oversee digital initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Provide leadership, direction, coaching, training, and actionable performance feedback to Omni team members.
• Support hiring, training, performance management, staffing, and talent development for Omni team members.
• Set service expectations and support team members in resolving member concerns.
• Use club and department reporting to monitor performance, identify trends and opportunities, and support profitability and business goals.
• Process member orders by picking merchandise from pick lists using an RF device, verifying items, and moving orders to staging areas.
• Ensure orders are picked and processed promptly to meet productivity requirements and service-level agreements.
• Maintain accurate merchandise locations and organized product placement and staging areas.
• Communicate inventory and equipment problems to Home Office and recommend process improvements for inventory discrepancies.
• Identify expired or short-dated items on pick lists and communicate concerns to Club Leadership.
• Ensure BOPIC, BOPIC Fresh, Curbside, and Ship from Club processes meet established standard operating procedures.
• Print staging tickets, packing slips, shipping labels, and related documents, and securely package orders according to procedures.
• Maintain a neat, clean, and organized SFC/BOPIC area, including removing trash and cardboard and maintaining storage bins.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how to handle them through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting and order or replenish department supplies.
• Maintain club policies and procedures, including dress code, and perform other duties or work in other departments as needed.
• Promote a safe, inclusive, and positive environment for members and team members.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed