Omni Experience Supervisor Full Time

BJ's Wholesale Club • Baltimore, MD

4d

About The Position

The Omni Experience Supervisor works closely with the Assistant Club Manager to provide leadership and direction within the club and drive club performance, particularly in the departments they manage. The role performs Omni functions, leads Omni team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. It oversees digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor is responsible for training, coaching, developing, and assessing team members; supporting staffing and performance management; and ensuring service standards, safety, inclusion, and member concerns are addressed. The role uses reporting and business metrics to identify trends and opportunities, maintain productivity and service-level expectations, and support club performance goals.

Operational duties include processing and staging member orders, using handheld RF scanners and other digital devices, verifying merchandise, maintaining product locations and work areas, preparing shipping documents, packaging orders, processing returns, handling damaged or spoiled products, and reviewing Omni reports. The position also maintains department supplies and club policies and procedures, performs housekeeping, and may work in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, and reporting to Assistant Club Management.
• Ability to monitor employee productivity and communicate information to Club Leadership.
• Demonstrated leadership capabilities, including driving team member engagement, managing or supervising cross-functional teams, training team members, and communicating results.
• Ability to own and deliver against strategic initiatives and objectives.
• Commitment to delivering outstanding service to members.
• Open shift availability required.
• Must be at least 18 years of age.
• Computer proficiency required.
• Ability to proficiently use digital devices.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead Omni team members and administer digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Set clear expectations, communicate direction, follow up, provide feedback, and hold teams accountable for business results.
• Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and order-pulling practices.
• Assess team member performance, provide actionable feedback, develop talent, and assist with hiring, training, and performance management.
• Support team engagement, inclusion, safety, and a positive experience for team members and members; address and escalate concerns as appropriate.
• Set service standards and ensure service excellence and a safe, positive member experience.
• Lead teams in meeting GOLD club standards and maintain a clean, organized Omni area and order-storage bins.
• Use club and department reporting to monitor performance, identify trends and opportunities, and support profitability and performance goals.
• Process member orders by pulling merchandise from pick lists and the sales floor, staging orders, and meeting productivity and service-level requirements.
• Use handheld RF devices to pick and verify merchandise, update merchandise locations, and maintain organized product placement and staging areas.
• Communicate inventory or equipment problems to Home Office and recommend process improvements for inventory discrepancies.
• Identify expired or short-dated items on pick lists and communicate concerns to Club Leadership.
• Ensure adherence to standard operating procedures for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Coordinate with club teams to pull merchandise from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents; package orders securely according to procedures.
• Maintain the SFC/BOPIC area, perform housekeeping, remove trash and cardboard, and handle damaged goods and spoiled products according to procedures.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting and ordering and replenishment of department supplies.
• Maintain club policies and procedures, including dress code, and perform other assigned duties, including work in other departments as needed.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares of BJ’s common stock available at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed