Omni Experience Supervisor Full Time

BJ's Wholesale Club • Baltimore, MD

5d • $21 - $26

About The Position

The Omni Experience Supervisor works closely with the Assistant Club Manager to provide leadership and direction within the club and drive club performance, particularly in the departments they directly manage. The role performs OMNI functions, leads Omni team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. It administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor leads, coaches, and develops team members; monitors performance and staffing; communicates expectations and feedback; and uses business reporting to identify trends and improve performance. The role oversees order picking, staging, packing, shipping, returns, department supplies, housekeeping, and adherence to service-level agreements and standard operating procedures. Regular, predictable, full attendance is an essential function.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, and monitoring employee productivity.
• Ability to report to and communicate information with Assistant Club Management and Club Leadership.
• Demonstrated leadership capabilities, including driving team member engagement, supervising cross-functional teams, training team members, and communicating results.
• Ability to own and deliver against strategic initiatives and objectives.
• Commitment to providing outstanding service to all members.
• Open shift availability.
• Must be at least 18 years of age.
• Computer proficiency.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead the Omni team and drive performance and operational efficiency in the areas directly managed.
• Administer digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Communicate clear expectations, provide timely direction and feedback, and hold team members accountable for results.
• Teach, coach, and train Omni team members on club policies, procedures, and order-pulling practices.
• Manage and assess team member performance; provide actionable feedback; assist with hiring, training, and performance management; and ensure departments are properly staffed.
• Support team member engagement, development, inclusion, safety, and a positive work environment.
• Deliver service excellence, set service standards, and support team members in resolving member concerns.
• Maintain GOLD member and club standards, including a clean, organized Omni area and properly maintained order-storage bins.
• Use club and department reporting to understand performance, identify trends and opportunities, and support profitability and performance goals.
• Pick member orders using pick lists and handheld RF devices, moving merchandise from the sales floor to the staging area.
• Update merchandise locations and maintain consistent, organized product placement and staging areas.
• Communicate inventory or equipment problems to Home Office and recommend process improvements for inventory discrepancies.
• Identify expired or short-dated items on pick lists and communicate concerns to Club Leadership.
• Ensure orders are picked on time and meet productivity requirements and service-level agreements, following established SOPs for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Coordinate with club teams to pull merchandise from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and other related documents; package orders securely according to SOPs.
• Keep the SFC/BOPIC area neat, clean, and organized; perform housekeeping, remove trash and cardboard, and handle damaged or spoiled products according to SOPs.
• Process returns to the club and determine how to handle them through DDR or the Membership desk.
• Review and manage daily and weekly OMNI reporting and meet OMNI productivity expectations and goals.
• Review and replenish department supplies.
• Maintain club policies and procedures, including proper dress code, and perform other assigned duties, including work in other departments as needed.

Benefits

• Weekly pay.
• Daily pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plan options.
• Optional dental and vision plans.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with a company match, available to team members 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed