Older Adult Services Case Manager

City of Boulder•Boulder, CO

20h•$62,816 - $91,166•Hybrid

About The Position

Under general supervision, provides confidential information and referral/assistance and short-term case management services for older adults and family caregivers. Client work involves independent, in-depth evaluation of variable and unique client circumstances. The position also develops and implements programs and events to support successful aging in the community, and coordinates and plans with community agencies, partners, and stakeholders. Staff are mandatory reporters of Mistreatment of At-Risk Elders and At-Risk Adults with intellectual and developmental disabilities, and Urged Reporters for at-risk adults. This is a full-time, salaried position scheduled for 40 hours per week. It is subject to the City’s Hybrid Work Policy, requiring in-person work equivalent to at least two standard workdays per week. The employee must be present in Colorado and able to work in person according to that policy at the time of employment. Occasional evening and weekend meetings may be required. The position works primarily in a clean, comfortable office environment with continuous interruptions and background noise, and may involve stress from deadlines and public contact. The full pay range is $62,816.00–$91,166.40; the hiring range is generally from the minimum up to 80% of the full range. The position reports to the Older Adult Services Manager and has no supervisory responsibilities. A background check must be successfully completed before the first day of work, with acceptable screening maintained.

Requirements

Bachelor’s degree in social sciences, Social Work, Human Services, Gerontology, or Public Health; alternatively, eight years of related experience may substitute for the education requirement only.
Three years of experience in older adult case management and direct client assistance.
Excellent interpersonal skills, including verbal and written communication and attention to detail.
Proficiency with computer applications, including word processing, spreadsheets, financial software, and case management software.
Demonstrated success working with older adults, family caregivers, and diverse populations.
Ability to take proper safety precautions and be responsible for the safety of self, others, materials, and equipment.
Ability to communicate effectively by telephone and in person; review, evaluate, and prepare written documents; operate computers and other office equipment; and work in an office setting.
Ability to work under stress from deadlines and public contact.
Must pass a background check before the first day of work and maintain acceptable screening.
Must be present within Colorado and able to work in person according to the City’s Hybrid Work Policy.

Nice To Haves

Familiarity with local resources.
Supervisory experience.
Ability to read and speak Spanish professionally as a second language.
Grant management skills and experience.
Program development skills and experience.
Master’s degree in Social Work or Licensed Clinical Social Worker.

Responsibilities

Identify clients’ needs and issues and match them with appropriate local, regional, national, and federal service resources.
Assess case management clients for eligibility for programs and services, including financial assistance, through comprehensive intake and assessment, including home visits when appropriate.
Maintain current knowledge of benefits options at local, regional, national, and federal levels.
Follow case management best practices for confidentiality and client interactions, including case notes and communications.
Provide client follow-up as required and refer clients to additional agencies for services and supports.
Document all client interactions in a confidential database.
Develop programs designed to support successful aging in the community.
Maintain accurate program attendance records and provide program evaluation data.
Network with agencies serving older adults to assess community needs, identify service gaps, learn about local service changes, and share best practices.
Serve as a liaison with community organizations and participate in committees and advisory groups as needed.
Collaborate effectively as an inter-divisional and inter-departmental team member.
Attend division, department, and city meetings.
Stay current on trends in the field and participate in professional development training as outlined in the annual performance review.
Perform related duties as required by management to meet department and city needs.
Know and comply with city and department policies and procedures, and provide leadership and oversight to ensure adherence to attendance and employment policies.
Follow safety precautions, use required safety equipment, comply with safety regulations and procedures, and report accidents and damage to city property.