Older Adult Services Case Manager

City of Boulder•Boulder, CO

1d•$62,816 - $91,166•Hybrid

About The Position

Under general supervision, provides confidential services to older adults and family caregivers, ranging from information and referral or assistance to short-term case management. Client work involves independent, in-depth evaluation of variable and unique circumstances. The position also develops and implements programs and events that support successful aging in the community and coordinates and plans programs with community agencies, partners, and stakeholders. Staff are mandatory reporters of Mistreatment of At-Risk Elders and At-Risk Adults with IDD and Urged Reporters for at-risk adults. The role identifies client needs, connects clients with service options, assesses eligibility for programs and financial assistance, conducts comprehensive intake and assessments (including home visits as appropriate), follows up with clients, makes referrals, and documents interactions in a confidential database. It also develops community-aging programs, maintains attendance records, provides evaluation data, networks and collaborates with community organizations, and participates in committees, advisory groups, and city meetings. The position reports to the Older Adult Services Manager and has no supervisory responsibilities. It is subject to the City’s Hybrid Work Policy, requiring in-person work equivalent to at least two days per standard work week, and the employee must be in Colorado. Occasional evening and weekend meetings may be required. Work is primarily in a clean, comfortable office environment with interruptions and background noise.

Requirements

Bachelor’s degree in social sciences, Social Work, Human Services, Gerontology, or Public Health; alternatively, eight years of related experience may substitute for the education requirement only.
Three years of experience in older adult case management and direct client assistance.
Excellent interpersonal skills, including verbal and written communication and attention to detail.
Proficiency with computer applications, including word processing, spreadsheets, financial software, and case management software.
Success working with older adults, family caregivers, and diverse populations.
Ability to take appropriate safety precautions and follow safety regulations, policies, and procedures.
Must pass a background check before the first day of work and maintain acceptable screening.
Ability to communicate effectively by telephone and in person; sufficient vision or other observation capabilities to review, evaluate, and prepare written materials; manual dexterity to operate computers and office equipment; and mobility and reflexes sufficient for office work.
Ability to work under stress from deadlines and public contact.
Must be located in Colorado and able to work in person according to the City’s Hybrid Work Policy.

Nice To Haves

Familiarity with local resources.
Supervisory experience.
Ability to read and speak Spanish as a second language in a professional capacity.
Grant management skills and experience.
Program development skills and experience.
Master’s degree in Social Work or Licensed Clinical Social Worker.

Responsibilities

Identify client needs and match clients with appropriate local, regional, national, and federal service resources.
Assess case management clients for program and service eligibility, including financial assistance, through comprehensive intake and assessment, with home visits as appropriate.
Maintain current knowledge of benefits options at the local, regional, national, and federal levels.
Follow case management best practices for confidentiality and client interactions, including case notes and communications.
Provide client follow-up as required and make referrals to agencies for services and supports.
Document client interactions in a confidential database.
Develop programs designed to support successful aging in the community.
Maintain accurate program attendance records and provide program evaluation data.
Network with agencies serving older adults to assess community needs, identify service gaps, learn about service changes, and share best practices.
Serve as a liaison with community organizations and participate in committees and advisory groups as needed.
Work collaboratively as an inter-divisional and inter-departmental team member.
Attend division, department, and city meetings.
Stay current on trends in the field and participate in professional development training identified in the annual performance review.
Perform related duties as required by management to meet department and city needs.
Comply with city and department policies and procedures, and provide leadership and oversight to support adherence to attendance and employment policies.
Take required safety precautions, use required safety equipment, follow safety regulations and procedures, and report accidents and damage to city property.