Older Adults Services Case Manager

HHC•Indianapolis, IN

About The Position

The Care Coordinator provides skills training and development to clients as required by medical necessity. In collaboration with the treatment team, the Care Coordinator conducts necessary client assessments and formulates, develops, and revises treatment plans. The role advocates for clients to help ensure access to needed services, including by developing community relationships and resources. The Sandra Eskenazi Mental Health Center provides inpatient and outpatient behavioral health services, including outreach centers and clinic- and community-based services. Its mission is to serve individuals with serious mental illness and chronic addiction, as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, with care emphasizing strength-based, family- and community-centered treatment using the Recovery Model.

Requirements

Bachelor’s degree.
If the incumbent holds a bachelor’s degree in social work, a current, unencumbered Licensed Bachelor’s Social Worker license in Indiana is required.
Valid Indiana driver’s license and a driving record that meets Eskenazi Health’s driving policy requirements.
Basic knowledge of behavioral health.
Basic knowledge of substance use disorder and/or co-occurring disorders.
Basic knowledge of medical terminology.
Knowledge of client rights and responsibilities.
Meet all population-specific competencies for the role and service area.
Basic computer skills.
Crisis intervention skills.
Strong interpersonal skills.
Ability to teach skills based on person-centered learning needs and styles.
Ability to communicate clearly and concisely in writing and verbally.
Ability to work cooperatively in a multidisciplinary team.
Ability to think critically and solve problems efficiently.
Ability to provide hands-on client care.
Ability to perform safety interventions, including physical safety interventions required for the service area.
Ability to lift a minimum of 15 lbs.

Responsibilities

Embrace and work within the Recovery Model, including AIDET and the spirit of motivational interviewing.
Provide skills training and development to clients in group and individual settings according to medical necessity and the person-centered treatment plan.
Conduct client assessments and revise treatment plans in collaboration with the treatment team.
Provide crisis management and emergency interventions, including cardiopulmonary resuscitation and approved area-specific crisis intervention techniques.
Report to the treatment team during staffing about client successes and challenges, progress, barriers, and changes in level of care.
Provide the appropriate service at the right time, place, and frequency based on the client’s level of need.
Complete documentation promptly, interpret and apply service and billing procedures according to client needs, and complete billing accurately and on time.
Maintain a safe environment by assessing the milieu or appointment environment and intervening as indicated by the person-centered treatment plan or nursing or physician orders.
Provide case management and work with family, significant others, and community supports to help clients meet their goals.
Meet agency continuing-education requirements.
Provide transportation in a company-provided or personal vehicle when directed by the treatment team and medically necessary; keep a copy of Eskenazi Health’s vehicle-related accident reporting procedures in the vehicle.